Business Partner

About the Company: At Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide. With a team of inspired experts, we provide purpose-built solutions in the areas of software development, technology support, customer relationship management, and a variety of business support functions. The inspiration extends to measurable outcomes through 24/7 service delivery in 13 languages from our offices in the Philippines, India, Vietnam, and Bulgaria. Visit eastvantage.com to discover how we can help you succeed.

Responsibilities:

• Daily planning and assigning of work to direct reportees
• Training, development and managing of performance of the team
• Managing and reviewing operational reports (ex. client scorecards and metrics management)
• Creating and maximizing client relationship and outputs
• One on one with direct reportees
• Best practice implementation across direct accounts
• Responsible for taking small to large, company-wide, high-demand programs/projects from conceptualization through final implementation and go-live
• Provides overall communication and collaborate with all areas affected by the program / project including cross-functional partners, business sponsors, and vendors
• Drive prioritization of business requirements and roadmap
• Partner with both technical and non-technical peers to execute on work throughout the project lifecycle
• Own the program schedule, task assignments, and lead schedule progress - from large phases through to detailed tasks, including understanding and managing dependencies
• Become a trusted partner with the business and accepted into the business team's inner circle of influence
• Understand operational issues and opportunities (business processes) and help drive technical solutions to scale business operations and ensure compliance

Qualifications:

• Minimum 3+ years experience in CRM and / or consulting implementation in a BPO environment.
• Experience working on sales related projects (e.g. e-commerce, quoting and ordering systems, pipeline management
• Must have worked in large transformational CRM projects.
• Must have experience in managing people and client relationships.
• Deep knowledge and thorough understanding of project management tools, methodologies and best practices.
• Proficiency in using MS Excel
• Proven experience in running multiple large programs / projects in an enterprise environment
• Experience working with cross functional teams such as IT, Sales, Marketing, Finance and Legal.