Customer Service Representative May

Responsibilites:

• Contacting potential or existing customers through inbound calls
• Achieve KPIs and revenue target as set by the sales management.
• Arranging phone meetings with prospects in order to demonstrate and/or present products.
• Negotiating prices with potential and existing customers and closing sales.
• Identifying opportunities for new business within the market.
• Firm understanding of the market, competitors, and products and find effective strategies to generate revenue through new customer orders or renewals.
• Demonstrates advanced product knowledge to tailor-fit service offerings with client needs.
• Identify potential clients and develop a good working relationship with them in order to continuously drive revenue.
• Maximizing opportunities to sell to clients through regular follow-ups, service status checks to find chances to upgrade or upsell.
• Negotiating through gatekeepers to reach the client decision-maker.

Qualifications :

• 6 months to 1 year BPO experience handling international voice account
• Good to excellent communications skills
• Amenable to work in a shifting schedule
• Amenable to work full-time onsite ( Ortigas, Pasig )