Platform Management Officer

JOB PURPOSE:

Establish and manage the assigned platform solution/s that support the strategic business requirements of Agency Banking - enabling partner agents to process services and offer product on-boarding to customers.

RESPONSIBILTIES:

• Define the needs-based & market relevant business requirements and ideal customer journey for the assigned Platform Solution - Product QR; Link; API; Digital Sales and Agency Banking Platform Devices
• Monitor the performance of the assigned Platform Solution, and the connected BPI subsidiary-managed product workflows (e.g. BPI/MS, AIA, BIMI) as applicable, through a governance process to ensure that they comply with standard performance metrics (e.g. Availability, Latency, Transaction Targets & Approval Rates)
• Liaise with identified stakeholders (e.g. Corporate Communication, Agency Banking SPPI, Sales & Marketing etc.) to coordinate production issues of the assigned Platform Solution and cascade status updates following the Bank's incident management standards and SLA.
• Mine and analyze data from the assigned platform solution to identify opportunities for enhancing platform features and capabilities.
• Prepare and update the applicable documentation (eg. Business Requirement Document, Customer Journey, Risk Assessment, Platform Management Standards & Procedures, Contract with select Platform Vendors etc.), and ensure required approvals are secured related to the assigned Platform Solution.
• Ensure periodic platform management related functions of the assigned platform solution are conducted in compliance with the Bank's Standards and existing agreements with counterparties. (Eg. License top up, Stock Top-up etc., Renewal of contract with Platform Vendors etc. )

QUALIFICATIONS:

• Bachelor's Degree in any business-related course
• At least 3-4 work experience in customer and/or financial services industry
• Knowledge in customer journey, performance metrics; platform management and solutions
• Excellent interpersonal and communication skill