Virtual Receptionist

About Us:

Our culture is based on connection, and that fuels our outstanding performance. At BroadPath, we maintain and nourish a commitment to home-based talent and innovative workforce technology that enables us to deliver unrivaled quality, flexibility, and transparency. We believe in meeting our associates where they are, be it in geography or career development. Our proprietary platform visually connects the members of each home-based client team, fully unleashing the skills and motivation of the industry’s best workforce and enabling our associates to reach their full potential. BroadPath is where connection happens.

Overview:

BroadPath is immediately hiring  Virtual Receptionist   to work from home!  Virtual Receptionist   will  answer incoming calls, send email correspondences, and manage appointment schedules. The ideal candidate must have exceptional communication skills and problem-solving abilities and be committed to delivering excellent customer satisfaction on every call.

Responsibilities:

• Handle inbound calls from employees, such as caregivers and clients, regarding call-offs, schedule adjustments (late or early arrivals), inability to log in or clock in or out from work shifts, and client calls reporting no-shows. 
• Document all interactions with the caller to ensure all departments can identify issues and resolve them urgently.
• In situations requiring a callout or reschedule, you must initiate re-staffing the shift or transfer IL locations to the escalation team. 
• Outbound calls will be required in certain situations, and texting will eventually be incorporated using our platform. 
• Call-off cases require three outbound attempts to fill the caregiver's shift.
• Use tools and problem-solving skills to identify caller needs, including potential crisis calls, and route calls to escalation team or appropriate resources per standard operating procedures. 
• Strong computer and telephone multitasking skills include effectively listening, searching, and typing information in the system. 
• Ability to navigate through multiple windows and screens quickly, enter information accurately, and keep up in a fast-paced environment.
• Excellent verbal and written communication skills.

Qualifications:

• 1 year call center/care work experience.
• Healthcare experience preferred but not required
• Empathy is highly required as the position handles delicate situations.
• Have solid communication skills (English).
• Positive attitude and a genuine desire to assist.
• Ability to build rapport, “chit chat” with ease.
• Ability to remain calm and composed under pressure
• Strong active listener to pick up on key points during the conversation.
• Must be residing in Metro Manila, Rizal, Cavite, Laguna, Batangas, Bulacan
• Wired Internet Speed Requirement: 25mbps download | 10mbps upload

Technical in nature:

• Tech savvy
• Adaptability
• Can type/talk at same time.

Speed Test Disclaimer: 

• Please note that all Internet Speed Tests  are monitored and will be verified. They must be taken on a laptop or desktop computer and plugged directly into your router. 
• Speed Tests cannot be completed on a mobile device. We recommend completing your application on a computer to make it easier to submit your results simultaneously.

Benefits:

• Work At Home, FOREVER
• Weekly Salary Pay-out
• Bhive Kit; includes web camera which allows you to join our Connected Culture!
• Overtime Pay
• Holiday Pay
• 13th Month Pay
• Accrued Paid Leaves (to be utilized upon Regularization)
• SSS/PhilHealth/Pag-IBIG
• HMO Coverage

Diversity Statement:

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!

Equal Employment Opportunity/Disability/Veterans

If you need accommodation due to a disability, please email us at . This information will be held in confidence and used only to determine an appropriate accommodation for the application process

 

BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

 

Compensation:   BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.