Senior Salesforce Administrator

Responsibilities:

• maintain user licenses (create/deactivate user accounts)

• maintain security including sharing rules and object/field visibility

• design, create and maintain user roles, profiles and hierarchies

• reassign accounts, contacts, and opportunities in response to personnel changes

• monitor application storage usage and highlight storage limitation risks

• create and maintain fields, views, reports, dashboards, and other salesforce.com objects and functions

• optimise page layouts to improve end-user adoption / usability

• manage system changes without interruption to the user (across sales and service clouds)

• manage all existing processes that impact/relate to Salesforce.com

• support processes related to community cloud (e.g., product registration, checking asset creation, etc.)

• create custom objects when necessary

• maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment

• create new reporting capabilities and respond to ad hoc reporting requests as needed

• build and manage report folders for reps to improve sales efficiency

• continually seek ways to further enhance the end-user experience

• develop process documentation and field maps

• run data-quality dashboards

• run and perform data de-duplication processes

• import business data on behalf of the users

• support installed managed packages (e.g., NewVoiceMedia, Cloudingo, etc.)

Top 5 Skills:

• Salesforce

• Workflow

• Process Builder

• Triggers

• Visualforce

Requirements:

• IT or business degree and a significant relevant industry experience

• Salesforce.com Administrator certification (essential)

• Salesforce CRM Experience (essential)

• Salesforce Marketing Cloud experience (highly desired)

• experience with CTI Adaptors / Telephony Integration with Salesforce, preferably NewVoiceMedia (highly desired)

• strong reporting background using standard reporting tools including standard salesforce.com reporting functionality

• detail oriented and self-starter with strong written and interpersonal skills

• ability to work independently, as well as part of a team

• great communication skills with enthusiastic personality

• analytical in nature with the ability to place customers first

• ability to demonstrate initiative

• solid time management and attention to detail

Job Type: Full-time

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Flexible schedule
• Flextime
• Free parking
• Gym membership
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Schedule:

• 8-hour shift
• Day shift- Flexible working schedule
• Monday to Friday
• Work from Office (19F One Montage Tower, Archbishop Reyes Ave., Kamputhaw Cebu City)

Supplemental pay types:

• 13th-month salary
• Performance bonus

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 01 May 2024