BPO Trainer Team Leader - Taguig - Hiring Immediately

We are searching for a brilliant BPO Trainer Team Leader - Taguig to join our vibrant team at Tasq Staffing Solutions in Taguig Metro Manila
Growing your career as a Full Time BPO Trainer Team Leader - Taguig is an awesome opportunity to develop excellent skills.
If you are strong in project management, communication and have the right initiative for the job, then apply for the position of BPO Trainer Team Leader - Taguig at Tasq Staffing Solutions today!

TASQ Staffing Solutions is looking for a  Training Team Leader for our Tech Campaign in BGC.Why should you choose this job?Quarterly performance bonus.Outstanding career development opportunities and fast track career progression.Enjoy a fair work-life balance.HMO and Life Insurance for employee and 2 dependents for free.24 Leaves annually.Inside the Central Business District area.Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities.Great place to work certified.Profile Screening Criteria /Checks:At least 3 years of training experience in soft skills and customer service.Key Requirements: Graduate of any 4-year course.Experience in managing a team or being an individual contributor.At least 6 years total work experience with 2 to 3 years experience as a trainer Team Lead in BPO/shared services industryTraining experience under technical accounts is needed.Excellent oral and written communication.Good problem-solving skills and ability to multitask.Amenable to work in shifting schedule in BGC.Amenable to work onsiteJob Responsibilities:1. Training Needs Analysis:Ability to identify training needs accurately.Ability to extend follow- up support on the floor to sustain learning and improve performance.2. Curriculum and Course Design:Demonstrates end to end understanding of course design methodologies.3. Content Development:Demonstrates end to end understanding of content development and maintains appropriate methodology.4. Course Delivery:Possesses effective delivery/training techniques and methods.5. Research Methodology:Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.6. Partnering:Ability to work closely with various functions and stakeholdersAbility to work closely with client teams – effective cross-cultural communication7.  People Management:Building and leading cross-cultural teamsConflict management8.  Planning, Organizing and Administrative skills:Admin: Attendance, Agent Evaluation, Training Feedback, Utilization Report,  Scheduling, CS Domain, Reports, Coordination with TIG/FacilitiesAbility to schedule trainings while optimizing the resources availableEnsures training plan and delivery is executed in a timely mannerAble to increase efficiencies within processes and the teamDesired / Preferred Skills1. Target oriented and self-motivated2. Good sense of judgment and eye for detail3. High energy levels4. Applies logic and rationale to all situationsMust have skills:1. CS Domain:Training experience in effective communication, customer service, and culture2. Technology Functional KnowledgeBasic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively3. High Impact Communication:Excellent oral and written communication skillsDisplays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service - Lead by Example4. Analytical Ability:Examines data from multiple sources and integrates the data and inputs to determine and resolve key issuesArrives at multiple solutions /alternatives, keeping in mind the various stake holdersJob Type: Full-timeBenefits:Health insuranceLife insuranceSchedule:8 hour shiftOvertimeRotational shiftAbility to commute/relocate:Taguig: Reliably commute or planning to relocate before starting work (Required)Willingness to travel:100% (Required)

Benefits of working as a BPO Trainer Team Leader - Taguig in Taguig Metro Manila:

● Excellent benefits
● Advancement opportunities
● Advantageous package