HROTotal Source Payroll Express Client Experience Lead - Urgent Hiring

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icon briefcase Job Type : Full Time

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Job Description - HROTotal Source Payroll Express Client Experience Lead - Urgent Hiring

We are on the lookout for a hardworking HROTotal Source Payroll Express Client Experience Lead to join our growing team at Adp in Makati Metro Manila
Growing your career as a Full Time HROTotal Source Payroll Express Client Experience Lead is an incredible opportunity to develop excellent skills.
If you are strong in leadership, cooperation and have the right personality for the job, then apply for the position of HROTotal Source Payroll Express Client Experience Lead at Adp today!

 Take ownership of the overall Quality and Customer Experience Process of Contact Center.  Defining, Analyzing, Developing Process and contact center framework , matrix and metrics (lead and lag measures ) that will translate to actions or plans to improve customer experience and increase customer satisfaction on all platforms/channels (voice, chat, messaging, email, social media, etc)  Co-Build and maintain Consumer Protection and Risk Management framework aligned with local applicable regulations and bank’s minimum standards.  Create, Improve, Update and Control all related Quality framework that includes but not limited to call/chat flow, social media process and responses, client end to end journey with high level of confidentiality.  Quality Assurance monitoring for customer communications and customer contact channels with high priority on complaints management audits.  Responsible on all Quality and Complaints KPI that matters such as but not limited to NPS, Customer feedback and Ratings, agents/specialist quality and compliance performance and trends.  Maintains extensive knowledge of system/tools, regulatory and policies, product and services, values and principles, and applicable regulations  Creation and Continuous Development of training materials for products and services, up-skilling of specialist and contact center support group. This includes keeping a centralized ecosystem that is accessible to all stakeholders.  Responsible to lead, communicate and facilitate all trainings for system/tool, products and service, customer and market trends, up-skilling and train the trainer (for outsource partner).  Point of Contact for any social medial related items such as but not limited to common client sentiments on service and app utilization/experience.

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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.


Benefits of working as a HROTotal Source Payroll Express Client Experience Lead in Makati Metro Manila:


● Company offers great benefits
● Advancement opportunities
● Attractive package
Original job HROTotal Source Payroll Express Client Experience Lead - Urgent Hiring posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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