Process Trainer (Social Media) - Get Hired Fast

We are hiring an experienced Process Trainer (Social Media) to join our productive team at Recruiter Ph in Cebu City Central Visayas
Growing your career as a Full Time Process Trainer (Social Media) is a terrific opportunity to develop relevant skills.
If you are strong in decision-making, adaptability and have the right mindset for the job, then apply for the position of Process Trainer (Social Media) at Recruiter Ph today!

Roles And Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: • Participate in KA and KTrelated activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team • Deliver Generic Domain Specific Modules along with upskilling resources on process. • Structure Onboarding Training requirements, Pre Process, customer visits, etc. • Ensure that all new employees go through the defined new learning path for their respective roles in the account • Deliver pre-process and process training for new employees • Support new hires during OJT and GO-live • Provide refresher and remedial training for existing employees • Ensure all regulatory requirements are complied with from time to time • Maintain trainee data and information • Generate training from time to time • Support any administrative tasks like trainee roster and scheduling etc. • Create/Customize training content for delivery • Provide feedback and coaching to analysts on the floor • Take ownership for improvement in performance • Analyze training needs for employees working for the account. • Responsible for account-level Training metrics • Responsible for adhering to training standardization guidelines defined by the BU Training Function • Responsible work with ops to bridge gaps during training. Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification QUALIFICATIONS: • College Graduate/Bachelor’s degree in any field • At least 2-3 years of end-to-end training experience handling social media content moderation account • Must have strong training delivery experience in a BPO setting • Availability: ASAP joiner is an advantage • Work Set up: On-site

Benefits of working as a Process Trainer (Social Media) in Cebu City Central Visayas:

● Learning opportunities
● Opportunities to grow
● Attractive package