2021 Account Management Executive

2021 Account Management Executive (Start ASAP)

Cebu City (Currently having a Temp WFH setup. We will return to the office once things are back to normal)

Opportunity Expired

They are responsible for maintaining the standard of client care & coordinates with other departments to address the concerns of the clients.

Opportunity details

Opportunity Type

Graduate Job

Number of Vacancies

3

PHP 20,000 - 23,000

Start Date

ASAP

Applications Close

8 Oct 2021

Accepting International Applications

No

Qualifications Accepted

B

Accounting

Commerce

Finance

Business

Business Administration

International Business

Management

Project Management

Event Management

Economics

Human Resources

Hospitality Management

Tourism

Marketing & Advertising

Public Relations

Transport, Logistics & Procurement

C

Communication

Fashion Design

Film & TV

Fine Arts

Graphic Design & Visual Arts

Creative Writing

Journalism

Music

Performing Arts

Photography

Creative Arts (all other)

E

Air Traffic Control

Aircraft Maintenance Engineering

Aircraft Operation & Aviation

Chemical Engineering

Civil Engineering & Construction

Communications Engineering

Electrical & Electronic Engineering

Environmental Engineering

Fire & Safety Engineering

Geomatic Engineering

Manufacturing Engineering

Mathematics & Statistics

Mechanical Engineering

Renewable Energy Engineering

Robotics & Mechatronics Engineering

Engineering & Mathematics (all other)

Geotechnical Engineering

Biomedical Engineering

F

Food and Beverage Service

Butchery

Baking and Pastry-making

Cookery

Food Hygiene

Food & Hospitality (all other)

Beauty Therapy

Personal Services (all other)

H

Geography

Classics

Criminology

International Development

Peace & Conflict

Refugees & Forced Migration

Archaeology

History

International Studies

Modern Languages

Literature

Translating & Interpreting

Philosophy

Political Science

Public Administration

Theology & Comparative Religion

Humanities (all other)

Social Science (all other)

Liberal Arts

I

Bioinformatics

Computer Graphics & Animation

Computer Science (all other)

Computer Systems and Networks

Cyber Security

Data Science

Programming & Software Engineering

Video Game Development

Design & User Experience

L

Justice & Law Enforcement

Commercial Law

Constitutional Law

Criminal Law

Family Law

International Law

Tax Law

Legal Studies

M

Audiology

Biomedical Science

Chiropractic & Osteopathy

Exercise & Sports Science

Health Administration

General Practice

Medical Administration

Obstetrics & Gynaecology

Occupational & Environmental Medicine

Ophthalmology

Paediatrics & Child Health

Palliative Medicine

Pathology

Public Health Medicine

Radiation Oncology

Radiology

Surgery

Naturopathy, Acupuncture & Complementary Medicine

• Manage a portfolio of 50-60+ clients at one time remotely
• Establish and maintain strong client relationships through regular close contact through frequent phone calls, email communication, and meetings online
• Contact each client via phone call or online meeting at a minimum of once a month
• Complete IMS Bootcamp and pass all train backs with a 90%+
• Answer inbound calls and emails regarding client issues effectively and problem solve at the account manager level
• Escalate client issues to the appropriate teams including Support, Implementation, QA/Development, etc. if items cannot be resolved at the account manager level
• Follow up on client issues within 24-48 hours with updates
• Monthly status report meeting with TL and Manager
• Weekly team meeting client reports
• Ensure client information in MOS is accurate and up to date
• Updating, adding, and verifying client contact information in MOS monthly, making sure to mark key contacts such as office managers, physicians, etc.
• Create cases in MOS to coordinate IMS Build updates, server migrations, and other IT related updates
• Document all client communication in MOS
• Effectively manage task assignments (IMS updates, escalations, weekly meeting reports, webinars, reference)

Requirements:

• College graduate of any program
• Strong attention to detail and multi-tasking skills
• Can work well with a team
• With at least 1-year Customer Service experience
• Proficient in Microsoft applications
• Good English verbal and written communication skills
• Willing to work during holidays and weekends
• Willing to work in our Cebu IT Park office

Hiring criteria

You should have or be completing the following to apply for this opportunity.

The opportunity is available to applicants in any of the following categories.