2021 Customer Service Advocate

2021 Customer Service Advocate (Rolling Intake)

Taguig City, Muntinlupa, Quezon City and Cebu City

Opportunity Expired

Our customer service teams are helping people from around the world!

Opportunity details

Opportunity Type

Graduate Job

Number of Vacancies

1-500

Start Date

Ongoing

Applications Open

21 Sep 2021

Applications Close

Accepting International Applications

No

Qualifications Accepted

B

Accounting, Commerce & Finance

Business Administration & Management

Economics

Human Resources

Marketing, Advertising & Public Relations

Transport, Logistics & Procurement

C

Creative Arts (all other)

Fashion Design

Film & TV

Fine Arts

Graphic Design & Visual Arts

Journalism & Writing

Music & Performing Arts

Photography

E

Biomedical Engineering

Chemical Engineering

Civil Engineering & Construction

Communications Engineering

Electrical & Electronic Engineering

Engineering & Mathematics (all other)

Environmental Engineering

Fire & Safety Engineering

Geomatic Engineering

Geotechnical Engineering

Manufacturing Engineering

Mathematics & Statistics

Mechanical Engineering

Renewable Energy Engineering

Robotics & Mechatronics Engineering

F

Food & Hospitality

Personal Services

H

Anthropology & Geography

Classics

Criminology

Humanities (all other)

International Studies

Liberal Arts

Philosophy

Social Science (all other)

Theology & Comparative Religion

I

Bioinformatics

Computer Graphics & Animation

Computer Science (all other)

Computer Systems and Networks

Cyber Security

Data Science

Design & User Experience

Programming & Software Engineering

Video Game Development

L

Justice & Law Enforcement

Law

Legal Studies

M

Audiology & Speech Pathology

Biomedical Science

Chiropractic & Osteopathy

Exercise & Sports Science

Health Administration

Medical & Health Sciences (all other)

Medical Technology

Medicine & Medical Science

Naturopathy, Acupuncture & Complementary Medicine

Customer Service careers at Optum. Our customer service teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem-solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. We support you with the latest tools, advanced training and the combined strength of high calibre co-workers who share your passion, your energy and your commitment to quality. You'll discover a wealth of pathways for professional growth within Customer Service and across our global company.

Learn more about why this is the place to do your life's best work. Member Services:
You will be responsible for inbound and outbound calls from members. You will respond to general questions or take information from members related to but not limited to:

• Eligibility status/issues
• Claims inquiries
• Requests for member materials
• Primary care physician changes
• Prescription coverage
• ID cards and Open Enrollment Verification

Provider Services:
You will personalize every interaction with providers regarding their concerns/questions for:

• Authorization/notification
• Claims
• General requests

You will advocate on behalf of our providers in a compassionate manner to resolve their concerns. What you will get: Tuition Reimbursement

• Your career growth and development is important to us.
• We will provide financial assistance for educational costs should you be eligible and approved to enroll on external educational courses in order to improve your current job skills.

Wellness Program

• We offer various wellness programs for the mind, body, soul and nutrition. All of which provides you support and resources to help you take positive action towards a healthier lifestyle.
• The retirement plan is designed to secure your future as you help improve the lives of millions. Eligible employees are automatically enrolled in the program. The benefit rewards tenure and encourages voluntary contribution.

Variable Compensation Plan

• You have an opportunity to participate in a variable compensation plan, which is an important part of our total compensation opportunity. Our philosophy is Pay-for-Performance.

Work rights

The opportunity is available to applicants in any of the following categories.