2021 IT Specialist

Job Type : Full Time

Number of Applicants

:

000+

Job Description - 2021 IT Specialist

Join our team while working in the comfort of your home!

Ensures that both Admin and Employee account applications are working and updated
Set up ways to be able to backup or restore computer password
Set up Security Question
Set up Restrictions to the Employee Account for the employees not to change computer settings or access files from the Admin Account
Back up all the files from the computer of all Employees
Establish and perform company information security program
Report unnecessary usage of company software and applications
Troubleshoot daily work-from-home issues on equipment and software
Updating of files such as credentials and IP address sheet
Manage and perform necessary actions about the servers
Scrub and upload call lists
Coordinate with a specialist regarding the servers and VOIP providers
Set up a new server
Research on other options about server issues and system upgrades
Create and delete the user and phone credentials for new employees
Set up softphones, if needed

Qualifications :

Bachelor’s degree preferably in Computer Science, Associate degree in Information Technology or any related field
Minimum of 1-year experience in the BPO industry handling the same job description
Ability to multitask and successfully operate in a fast-paced, team environment
Must be able to effectively deal with people at all levels
Must adapt well to change and successfully set and adjust priorities as needed
Ability to handle confidential information
Can work with minimal supervision
Has high level of integrity
Detail-oriented
Must be knowledgeable on the following applications and software:
Zoiper
Skype
ActivTrak
AnyDesk
Server
Activate Microsoft Applications
Chrome
Zoom
Kiax