2022 CSR - Monitoring Service Associate

2022 CSR - Monitoring Service Associate (Rolling Intake)

Quezon City

Opportunity Expired

Be uniquely positioned to expertly provide unmatched solutions that solve the world's critical problems and bring more value to Emerson's customers

Opportunity details

Opportunity Type

Graduate Job

Number of Vacancies

1-20

Start Date

Ongoing

Applications Close

Accepting International Applications

No

Qualifications Accepted

B

Accounting, Commerce & Finance

Business Administration & Management

Economics

Human Resources

Marketing, Advertising & Public Relations

Transport, Logistics & Procurement

C

Fashion Design

Film & TV

Fine Arts

Graphic Design & Visual Arts

Journalism & Writing

Music & Performing Arts

Photography

Creative Arts (all other)

E

Chemical Engineering

Civil Engineering & Construction

Communications Engineering

Electrical & Electronic Engineering

Environmental Engineering

Fire & Safety Engineering

Geomatic Engineering

Manufacturing Engineering

Mathematics & Statistics

Mechanical Engineering

Renewable Energy Engineering

Robotics & Mechatronics Engineering

Engineering & Mathematics (all other)

Geotechnical Engineering

F

Food & Hospitality

Personal Services

H

Anthropology & Geography

Classics

Criminology

International Studies

Philosophy

Theology & Comparative Religion

Humanities (all other)

Social Science (all other)

Liberal Arts

I

Bioinformatics

Computer Graphics & Animation

Computer Science (all other)

Computer Systems and Networks

Cyber Security

Data Science

Programming & Software Engineering

Video Game Development

Design & User Experience

L

Justice & Law Enforcement

Law

Legal Studies

M

Audiology & Speech Pathology

Biomedical Science

Chiropractic & Osteopathy

Exercise & Sports Science

Health Administration

Medicine & Medical Science

Naturopathy, Acupuncture & Complementary Medicine

As a Monitoring Service Associate, your responsibilities include:

• All service support, including Alarm Management functions such as – outbound alarm monitoring, inbound call handling & dispatch, and any other service support required
• Investigation of refrigeration and/or HVAC (Heating, Ventilation, Air-conditioning) alarms received and diagnosing them based on agreed standards
• Ensuring immediate delivery of alarm details with accurate documentation by calling or sending an email to external customers
• Generating and dispatching service work orders of field technicians to troubleshoot onsite concerns

What you will need:

• Graduate of any 4-year degree (Third-year undergrads or Associate degree holders may be considered)
• At least 6 months experience in interactive customer service and related functions
• Background in offshore service operations is an advantage

Who we are looking for:

• Excellent English verbal and written communication skills – able to communicate clearly and effectively; listens actively and; able to adapt communication skills appropriately
• Good interpersonal skills – can collaborate well with others, willing to take new instructions and work requests
• Customer focus – displays the drive to deliver relevant solutions based on customer need
• Flexibility – willing to work on shifting schedule (may include weekend work with scheduled day off) to support the business and customers; willing to work overtime or on rest day overtime to support manpower requirement during critical days and/or peak season
• Resilience and Situational adaptability – able to effectively and independently function while maintaining a positive energy level in an environment of constantly shifting demands

Hiring criteria

You should have or be completing the following to apply for this opportunity.

The opportunity is available to applicants in any of the following categories.

country

eligibility

Philippines

Graduate Success Stories

• Graduate stories

It’s fulfilling to resolve conflicts in certain projects that I handle and to see how much I improve my skills from the very first day that I joined Emerson.

• Graduate stories

It’s fulfilling to resolve conflicts in certain projects that I handle and to see how much I improve my skills from the very first day that I joined Emerson.

One of the coolest aspects of my job is the never-ending stream of challenges and learning opportunities.

One of the coolest aspects of my job is the never-ending stream of challenges and learning opportunities.

It’s fulfilling to resolve conflicts in certain projects that I handle and to see how much I improve my skills from the very first day that I joined Emerson.

• Graduate stories

It’s fulfilling to resolve conflicts in certain projects that I handle and to see how much I improve my skills from the very first day that I joined Emerson.

One of the coolest aspects of my job is the never-ending stream of challenges and learning opportunities.

One of the coolest aspects of my job is the never-ending stream of challenges and learning opportunities.

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