2022 Customer & Store Experience Associate

2022 Customer & Store Experience Associate (Rolling Intake)

Opportunity Expired

With customer experience-first mindset, the Customer & Store Experience Associate will support and help optimize our brands’ online presence.

Opportunity details

Opportunity Type

Graduate Job

Number of Vacancies

5-7

Start Date

Ongoing

Applications Open

28 Apr 2022

Applications Close

30 Sep 2022

Accepting International Applications

No

Qualifications Accepted

B

Accounting, Commerce & Finance

Business Administration & Management

Economics

Human Resources

Marketing, Advertising & Public Relations

• Execute and manage perfect store on-line experience for assigned brands across various platforms.
• Work closely with internal stakeholders to ensure fit-for-use e-tail content and online assets to create high impact store experience.
• Support Digital Brand Manager in executing and managing perfect store on-line experience for assigned brands across various ecommerce platforms, website, and social media accounts.
• Ensure freshness of content across all online channels to ensure high customer engagement
• Manage and maintain consistent online brand experience across different platforms.
• Analyze online customer behavior to ensure customer experience determines store design choices.
• Supports Digital Brand Manager in assessing platform promo and campaign effectiveness to ensure continuous improvement.
• Manage all consumer communication across ecommerce platform and social media.
• Identify and assess customers’ needs to achieve satisfaction and product conversion.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Responds promptly to customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Knows our products inside and out so that you can answer questions.
• Communicates and coordinates with internal team as necessary.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Exceptional verbal and written communication skills
• Ability to collect, track, and analyze multiple data sets
• Basic Photoshop & copywriting skills
• Ability to build rapport and collaborate with others within the company and externally

Hiring criteria

You should have or be completing the following to apply for this opportunity.

The opportunity is available to applicants in any of the following categories.