2022 Healthcare Advocates (Customer Service Representative)

2022 Healthcare Advocates (Customer Service Representative) (Rolling Intake)

Opportunity Expired

We can bring out your best as you put your listening, analytical and problem solving skills to help improve lives and enhance health care for millions

Opportunity details

Opportunity Type

Graduate Job

Number of Vacancies

100-1000

Start Date

Ongoing

Applications Open

Applications Close

31 Jan 2023

Accepting International Applications

No

Qualifications Accepted

B

Accounting, Commerce & Finance

Business Administration & Management

Economics

Human Resources

Marketing, Advertising & Public Relations

Transport, Logistics & Procurement

C

Fashion Design

Film & TV

Fine Arts

Graphic Design & Visual Arts

Journalism & Writing

Music & Performing Arts

Photography

Creative Arts (all other)

E

Chemical Engineering

Civil Engineering & Construction

Communications Engineering

Electrical & Electronic Engineering

Environmental Engineering

Fire & Safety Engineering

Geomatic Engineering

Manufacturing Engineering

Mathematics & Statistics

Mechanical Engineering

Renewable Energy Engineering

Robotics & Mechatronics Engineering

Engineering & Mathematics (all other)

Geotechnical Engineering

F

Food & Hospitality

Personal Services

H

Anthropology & Geography

Classics

Criminology

International Studies

Philosophy

Theology & Comparative Religion

Humanities (all other)

Social Science (all other)

Liberal Arts

I

Bioinformatics

Computer Graphics & Animation

Computer Science (all other)

Computer Systems and Networks

Cyber Security

Data Science

Programming & Software Engineering

Video Game Development

Design & User Experience

L

Justice & Law Enforcement

Law

Legal Studies

M

Audiology & Speech Pathology

Biomedical Science

Chiropractic & Osteopathy

Exercise & Sports Science

Health Administration

Medicine & Medical Science

Naturopathy, Acupuncture & Complementary Medicine

Customer Service careers at Optum. Our customer service teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem-solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. We support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. You'll discover a wealth of pathways for professional growth within Customer Service and across our global company. Learn more about why this is the place to do your life's best work. What you will do: Member Services:

You will be responsible for inbound and outbound calls from members. You will respond to general questions or take information from members related to but not limited to:

• Eligibility status/issues
• Claims inquiries
• Requests for member materials
• Primary care physician changes
• Prescription coverage
• ID cards and Open Enrollment Verification

Provider Services: You will personalize every interaction with providers regarding their concerns/questions for:

• Authorization/notification
• Claims

You will advocate on behalf of our providers in a compassionate manner to resolve their concerns.

Hiring criteria

You should have or be completing the following to apply for this opportunity.

The opportunity is available to applicants in any of the following categories.