2022 Product Support Analyst

We are looking for Self- Motivated and committed individuals who aspire And dream to flourish in their career.

Opportunity details

Opportunity Type

Graduate Job

Applications Open

31 Mar 2022

Applications Close

31 May 2022

Accepting International Applications

No

Qualifications Accepted

B

Accounting, Commerce & Finance

Business Administration & Management

Economics

Human Resources

Marketing, Advertising & Public Relations

• Track and fully document changes for functional and business specifications; write detailed universally understood procedures for permanent records and for use in training
• Review all updates to procedures with the analyst, team leads, and managers to identify any possible considerations that management and compliance should evaluate.
• Break down technical process flow charts and then translate the data into easy to follow step by step procedures to complete day-to -day activities
• Liaison with training on procedure updates to ensure items are incorporated into the training maternal for new and existing employees
• Identify opportunities for improving business processes through information systems and/or non-system driver changes.
• Assists in the preparation of proposals to develop new systems and/or operational changes
• Participate in studies of new and existing programs and special projects to determine feasibility.
• Strive to resolve problems including organizational, procedural, technical, research and analysis.
• Develop process and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service;
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements

• 0-2 years prior experience in writing procedural documents, driving process improvements and experienced in executing change management concepts.
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient in Microsoft Office with an emphasis on MS Excel
• Self-motivated and detail oriented
• Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards.
• Bachelor’s/University degree or equivalent experience

Hiring criteria

You should have or be completing the following to apply for this opportunity.

The opportunity is available to applicants in any of the following categories.