2025-7662-Premium Operations Team Lead

AGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound project management. We are dedicated to growing and developing our employees as we build strong teams with strategic leadership.

The Premium Operations Team lead will oversee a delivery team with a focus on production levels, service level agreements, quality and process improvement. This position utilizes insurance operations and finance expertise along with LEAN principles to deliver quality service with a focus on team engagement. The role will work closely with the Team Manager to provide ongoing feedback and support problem solving. 

• Lead team in delivery of premium operations services including:  

•  Review submissions and record premium details accurately  

• Perform validations and review to confirm accuracy of data recorded   

• Prepare and issue documents and reports accurately, as per specifications  

• Prepare payment requests for commission and return premiums  

• Ensure established service level agreements are met by team  

• Escalate production issues proactively to ensure quick resolution 

• Identify, lead and coordinate process improvement opportunities 

• Ensure Productivity/Quality Tracking is monitored and accurate 

• Coordinate and implement trainings 

• Create and maintain Standard Operating Procedures, as necessary 

• Provide coaching and feedback to team members 

• Escalate personnel issues on a timely basis 

• Track capacity and resources to plan  

• Enhance and promote team engagement 

• Other duties as assigned 

Required Skills/Experience

• Microsoft Office – Proficient 
• Microsoft Excel – Advanced 
• PowerBI – Proficient with views & customization 
• Data & Analysis – Advanced 
• Insurance/Financial Knowledge – Basic 
• User Based Technology – Capabilities knowledge: Alteryx, PBI, Smartsheet etc. 
• • Strong leadership skills with a proven track record of high quality results 
  • Continual improvement mindset and positive influence 
  • Demonstrated organizational skills with flexibility to changing requirements 
  • Strong customer service orientation with an ability to understand, improve workflow and processes  
  • Excellent communication, both verbal and written with fluency in the English language  
  • Strong analytical skills and financial acumen with the ability to collect and analyze information with attention to detail and accuracy 
  • Working knowledge of standard insurance & reinsurance terminology  
  • Proficient in Microsoft Office ,Excel, Smartsheets, Imageright, PowerBI.  
  • Strong analytical and problem solving ability 

Education: 

• Bachelor’s degree in Business, Management, Accounting, Finance, Mathematics, Statistics