2025-7667_Global Support Specialist - Mid

AGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound project management. We are dedicated to growing and developing our employees as we build strong teams with strategic leadership.

Schedule: Night Shift

This role is crucial for ensuring seamless after-hours support across our travel, security, and real estate and facilities systems. The Global Support Specialist must be a proactive problem-solver who can anticipate challenges and respond swiftly with strong communication skills and a sharp eye for detail.  

Job Responsibilities:

The candidate must be competent in the following areas:  

Global Real Estate Administration Support 

• After-hours global support - submit and handle service tickets internal and external (ServiceNow, iOffice, Preparis etc.). 
• Route tickets to the appropriate individuals for resolution. 
• Conduct third-party vendors reviews for physical security and business continuity. 
• Resolve appropriate tickets that can be completed. 
• Escalate any emergency issues to the functional area manager(s). 
• Support GSO Business Continuity initiatives. 
• Update and maintain the department’s information management and records.  
• Complete other Facility duties as assigned.

Global Travel Support 

• Assisting with any travel-related issues that may arise. 
• Provide excellent customer service to travelers and travel arrangers as calls or emails are received; escalate to ALTOUR or eExpense when necessary. 
• Arranging travel accommodations for business visitors by directing them to travel agent. 
• After-hour global support – for Concur. 
• Create required Travel reporting, as required. 
• Reconcile unused travel tickets.

Global Security Support 

• After-hour global support - submit and handle service tickets internal and external (internal – CCure , external - vendor such as repair/maintenance and arrange troubleshooting calls). 
• Monitor access control and CCTV systems at all locations daily to report issues. 
• Access card number assignment (backup). 
• Create required security reporting, as required.

Local Real Estate Administration Support 

• Serves as back up for local real estate administration support tasks and responsibilities. 

Required Skills:

• At least 4-6 years work experience with facilities operations with proven proficiency in key systems such as CCure, ServiceNow and other cloud-based facilities systems 

• Excellent oral and written communication skills 

• Ability to deliver various reports to management 

• Excellent organizational skills 

• Strong analytical and problem-solving skills 

• Attention to detail 

• Strong commitment to company values and principles 

• Open to a flexible work schedule which includes night shifts or early morning shifts (4AM – 1PM) 

Technical Skills:                                                                   Proficiency Level      Required (R) /Optional (O) 

Microsoft Office (Word, Excel, PowerPoint, Outlook)                   4                                           R

• Bachelor’s degree in Business Management/Administration, Finance or Engineering 

• Preferred to have Facilities Management course/s