AC Manila - Salesforce Admin Support Associate

Industry/Sector

Specialism

Management Level

Job Description & Summary

Job Summary:
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Job Description:
Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
 

The Opportunity
When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also 
participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.As part of the Managed Services team you will improve client experiences and manage the resolution of complex challenges for Salesforce. As an Associate you will support 
senior staff, engage in research, and participate in project tasks, tất cả while developing your skills and knowledge to deliver quality work.

Responsibilities
- Support senior staff in managing client experiences
- Participate in resolving complex challenges related to Salesforce
- Engage in research to inform project decisions
- Contribute to various project tasks and initiatives
- Develop skills and knowledge in Salesforce solutions
- Collaborate effectively with team members
- Maintain a focus on delivering quality outcomes
- Adapt to changing project dynamics and client needs

What You Must Have
- Bachelor's Degree
- 1 to 3 years of experience in application support roles 
- Salesforce Certifications: Administrator Certification (ADM-201)
- Oral and written proficiency in English required

What Sets You Apart
- Additional Salesforce certifications
- Understanding Salesforce Architecture and data model design
- Managing multiple client environments within SLA frameworks
- Analyzing recurring incidents for preventive actions
- Collaborating with cross-functional teams for troubleshooting
- Demonstrating analytical and client-facing communication skills
- Familiarity with CI/CD practices for Salesforce
- Knowledge of ITIL service management practices

Travel Requirements

Job Posting End Date