ACCOUNT COORDINATOR

Press Tab to Move to Skip to Content Link

Assists in meeting the unit’s targets thru servicing daily requirements of clients, maintains updated data/information on loan accounts, and ensures completion of all loan-related documentary requirements to assist them in analyzing clients’ requirements and/or credit worthiness.

Solicits, generates, evaluates, processes and recommends approval of loan applications and branch referred/endorsed loan accounts.

Coordinates with concerned units regarding the appropriate management of loan accounts to ensure adequate delivery of bank services to clients.

Assists in maintaining a good rapport and valuable relationship with other banks and financial institutions.

Specific Duties & Responsibilities

• Solicits/generates credit applications from clients referred/endorsed by developers, existing clients, phone inquiries, walk-ins, among others.
• Gathers and collates necessary and updated information/data Son loan accounts. Ascertains the authenticity and completeness of documents submitted.
• Maintains updated lists and loan ticklers of loan accounts.
• Assists in pre-screening of loan applicants thru conducting phone verifications for in-depth interview to verify the veracity of information on the application as well as in surveying pricing/ transactions of clients with other banks.
• Prepares basic analysis/evaluation of client’s proposal to provide them with inputs in their decision-making process. Prepares Proposals for Tie-ups and Evaluation and Recommendation for Credit Accommodation (ERCA).
• Follows-up submission of legal/documentary requirements on credits. Ascertains the authenticity and completeness of documents submitted. Coordinates with Consumer Lending Group – Consumer Credit Division for appraisal of property and credit investigation.
• Coordinates/communicates with accredited companies and loan borrowers for the client’s loans.
• Liaises between clients and Bank’s operating units.
• Assists in making client calls for one on one briefing/consultation of prospective borrowers, presentation of loan guidelines, follow-up of documentary requirements, among others.
• Assists in the preparation of Budget and Business Plans.
• Assists in the preparation of transaction media needed to recommend approval of proposed credits.
• Informs sales agents or client of credit decision made regarding their application, assists them in signing of documents and follows up submission post-approval documentary requirements.
• Coordinates with insurance companies, external agency, legal unit, and other concerned units of the Bank for booking of accounts.
• Monitors and collects on maturities of client’s loan accounts.
• Assists in after sales requests from clients, which include Statement of Account, Account History, loan documents, among others.
• Reviews periodically account profitability and financial condition/performance of loan accounts.
• Assists in the handling of customer complaints and recommends solutions.
• Files, safekeeps and maintains folders of the loan accounts. Tracks submission of any documents deficiencies.
• Acts as joint custodian for numbered forms allocated to the center and executes the necessary control functions for the unit’s voice logger.
• Keeps Customer Index Card updated at all times.
• Dispatches outgoing letters, documents and requests.
• Facilitates the reimbursement claims/expenses of the concerned marketing officers.
• Reconciles billings from telephone companies. Monitors all outgoing facsimile messages of the unit.
• Distributes annual reports, interim financials, and statements of conditions to requesting parties.
• Handles and coordinates appointment schedules and possible materials needed by the marketing officers.
• Performs other related functions that may be assigned from time to time.