Account Director

Company : In Circle

Job Description - Account Director

The Account Director is a senior revenue and client leader within the Growth Team responsible for driving portfolio performance, strengthening executive-level client relationships, and accelerating revenue expansion.

This role exists to:

Protect and grow In Circle’s top accounts
Increase client lifetime value through strategic upselling and long-term retainers
Elevate In Circle from execution partner to strategic growth partner
Ensure financial discipline, profitability, and scale-readiness across accounts

The Account Director is accountable not just for servicing, but for commercial impact, operational alignment, and leadership development within the team.

Key Responsibilities

Revenue Ownership & Portfolio Growth
- Own revenue targets across the assigned client portfolio
- Identify and convert upsell, cross-sell, and retainer expansion opportunities
- Drive quarterly and annual account growth planning
- Proactively surface new initiatives aligned with brand calendars and market trends
- Maintain strong pipeline visibility and forecast accuracy
- Ensure account profitability through cost management and margin discipline
Executive Client Leadership
- Serve as the senior strategic point of contact for key accounts
- Lead high-stakes pitch presentations and business reviews
- Translate campaign performance into business impact narratives
- Strengthen relationships at the CMO / Marketing Director level
- Manage escalations and protect long-term client trust
Strategic Account Management
- Improve overall client lifetime value (CLV)
- Reduce churn risk through proactive relationship management
- Align influencer strategies with broader brand and commercial objectives
- Ensure yearly roadmaps are in place for priority brands
- Drive omnichannel and integrated influencer strategies (not one-off executions)
Financial Management & Reporting
- Oversee revenue tracking, forecasting, and margin performance
- Review P&L per account with Growth Head
- Ensure proper CE structuring and commercial viability
- Monitor billing timelines and the financial health of accounts
- Provide monthly revenue and pipeline reporting to leadership
Cross-Functional Leadership & Operational Alignment
- Work with the cross-functional teams to ensure quality delivery
- Align internal teams on priorities, timelines, and expectations
- Improve handoff processes from pitch to execution
- Strengthen documentation, reporting, and governance standards
- Drive process optimization within the cluster for scale and operational excellence
People Leadership & Team Development
- Coach a team of Account Managers and Executives
- Elevate the business acumen and executive communication skills of the team
- Conduct pre-call syncs, post-call debriefs, and structured feedback sessions
- Identify leadership bench strength and succession potential
- Reinforce accountability and ownership culture

Key Qualifications

10–12 years of experience in account management, business development, or strategic consultancy
At least 4–5 years in a digital/social / influencer marketing agency
Proven track record in managing high-value accounts (₱100M+ portfolios preferred)
Strong financial and commercial acumen (P&L management experience required)
Demonstrated experience leading and developing teams
Exceptional executive presentation and negotiation skills
Strong understanding of digital platforms, creator economy, and social performance metrics
High ownership mindset with the ability to operate in a scale-stage environment

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Account Director

Job Description - Account Director

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