Account Manager

Phoenix Support Services, established in 2019 and located in the Philippines, is the in-house support center of Advanced Digital Media Services—a startup full-service digital marketing company in the US. Our company encourages a healthy work-life balance through a remote work setup and provides limitless opportunities for career advancement.

Job Description

This is a remote position.

The Digital Marketing Account Manager will be responsible for managing and nurturing client relationships. Your primary focus will be on ensuring client satisfaction, driving growth and retention, and delivering successful digital marketing campaigns that align with clients' goals and objectives.

Key Responsibilities:

Client Relationship Management:

• Serve as the main point of contact for assigned clients and build strong, long-lasting relationships.
  
• Understand clients' business goals, challenges, and industry landscape to provide relevant digital marketing recommendations and strategies.
  
• Regularly communicate with clients to keep them informed of campaign progress, results, and optimizations.
  
• Address and resolve any client concerns promptly to maintain a positive working relationship.
  

Project Coordination:

• Act as the liaison between clients and internal teams to ensure the smooth execution of digital marketing projects.
  
• Set project timelines, manage expectations, and ensure all deliverables are met on time and within budget.
  

Upselling and Cross-Selling:

• Identify upselling opportunities based on clients' evolving needs and recommend additional services to enhance their digital presence.
  
• Facilitate contract renewals and negotiate terms to ensure client retention and satisfaction.
  
• Collaborate with the sales team to develop proposals and pitches for expanding client engagements.
  

Reporting:

• Prepare regular reports on campaign performance, providing clients with detailed overviews of key metrics and outcomes.
  

Market Research:

• Stay up-to-date with industry trends, best practices, and emerging digital marketing technologies to provide clients with cutting-edge solutions.
  
  

Requirements

• Proven work experience as a Digital Account Manager or any related field.
  
• Strong communication, team management, and organization skills
  
• Solid technical background
  
• Start up experience is a plus
  
• Understanding of SEO and Google Analytics
  
• Hands on experience with project management software
  
• Be available to work in U.S. MST time zone
  
• Willingness to install required apps on smart mobile devise
  

Leading by #PuttingPeopleFirst, Phoenix Support Services is the in-house support center of Advanced Digital Media Services, a full-service digital marketing company in Florida and Colorado, United States. Located in the Philippines, we engage and delight our customers through years of industry expertise.

Serving A Mission Greater Than Us

Like many successful companies, we at Phoenix Support Services believe in giving back to the community. The organization started when the CEO met her wife, who graduated from the Sisters of Mary School, and if it weren't for her attending the school, they would not have met.

To learn more about what we do and how to donate, please follow the below links: