Account Manager / Administration

Key Responsibilities

• Own the digital onboarding of new partners (hostels and hotels) onto the platform.

• Set up partner accounts, including property listings, descriptions, and image uploads.

• Guide partners through the onboarding process by providing walkthroughs and training on the platform.

• Act as the primary support contact for partners during onboarding and early usage.

• Coordinate with the development team to ensure API integrations are functioning properly.

• Assist with customer service inquiries from partners.

• Coordinate the distribution of onboarding materials such as signage and partner collateral.

• Provide general business administration support, including:

• Inbox management

• Internal task follow-ups

• Maintaining operational trackers

• Coordinating with internal teams and suppliers

• Preparing simple internal reports and summaries.

Tools

• Email

• WhatsApp

Key Skills