Account Manager II

• Manage an existing book of business (i.e. in charge of renewing customers with existing contracts)

• Meet Sales Team Objectives including but not limited to the following:

• Retention activities through working in advance

• Generate Upsell opportunities and convert forecasted pipeline to sales

• Engage with customers to verify user experience and identify pain points

• Drive conversations based on mutual understanding with customer needs and address with value-led proposals

• Collaborate with cross-functional partners to extend the positive customer experience

• Other duties may be assigned

Other Qualifications/Requirements:

• Bachelor's degree holder or completed at least 2 years level in College (no back subjects/incomplete units)

• 2-3 years of proven sales experience, preferably in a high-volume sales organization or in a business-to-business environment (inside sales account management or territory sales)

• Proven success in negotiating contracts and closing business

• Strong verbal and written communication skills including the ability to present to an executive-level audience

• Ability to effectively partner and collaborate across teams

• Has a customer-focused mindset

• Must be willing to work on a fixed night shift

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Additional for internal applicants:

• Must be in current role for 1 year

• Must not have received any Disciplinary Action within the past 12 months

• Must not have any Attendance and Punctuality issues in the past 12 month

• Must have a Successful or above rating in the last Enabling Performance cycle

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