Account Manager / Sr Account Manager

Job Title: Account Manager / Sr. Account Manager

Department: Account Management

Reports To: Office of the CEO

Location: Alabang (On-site)

About Pinnacle Intelligence:

Pinnacle Intelligence is powering the future of auto retail with AI, Data, and Automation. We provide sustainable and scalable digital solutions that engage customers, accelerate sales growth, and elevate the automotive value chain. Driven by intelligence at every turn, we unlock the full potential of our partners and set new standards for market leadership.

Position Summary:

Reporting directly to the Office of the CEO, the Account Manager / Sr. Account Manager is a critical liaison between Pinnacle Intelligence and our most valued automotive partners. In this role, you will act as a strategic advisor, ensuring our AI-driven solutions deliver maximum value while providing executive leadership with direct visibility into client satisfaction and market trends.

At Pinnacle, we don't just work; we follow a specific "Playbook" for success. We operate as a unified team to Shift into High Gear, breaking down silos to ensure a smooth workflow. We Accelerate with Precision, driving growth with a meticulous eye for detail and data-informed speed. Above all, we Steer with Integrity & Respect, using our moral compass to build trust through accountability and mutual respect. We are looking for a leader who can embody these "Road Rules" while helping our partners thrive in a rapidly evolving industry.

Key Responsibilities:

1. Client Relationship Management:

• Serve as the primary point of contact for dealership principals, general managers, and corporate stakeholders.
• Build and maintain deep, long-lasting relationships based on honesty and a thorough understanding of each clients business goals.
• Represent the Office of the CEO in client interactions, ensuring professional alignment between Pinnacles vision and client needs.

2. Performance Consulting & Analysis:

• Monitor client performance metrics and translate complex data into clear, actionable insights for dealership leadership.
• Conduct regular business reviews to present ROI, highlight successes, and identify areas for operational improvement.
• Utilize documentation and objective data to steer client conversations and internal strategy.

3. Strategic Growth & Retention:

• Identify opportunities to expand Pinnacles footprint within existing accounts by introducing new AI features and automation tools.
• Manage the contract renewal process, ensuring long-term partnership stability.
• Proactively identify and mitigate risks to account health through consistent communication and proactive problem-solving.

4. Executive Reporting & Internal Synergy:

• Provide the Office of the CEO with regular updates on account status, growth potential, and competitive feedback.
• Communicate with clarity and purpose, utilizing both real-time (Sync) and time-shifted (Async) methods to ensure efficiency across the team.
• Collaborate across departments to ensure the "Pit Crew" is supported and focused on the same route.

Skills & Qualifications:

Required:

• Experience: 3–5 years (Account Manager) or 7+ years (Sr. Account Manager) of experience in Account Management or Client Success, preferably within the Automotive, BPO, or SaaS sectors.
• Analytical Mastery: A strong preference for data-informed decision-making over personal opinion.
• Communication: Exceptional verbal and written communication skills; mastery of providing full context to minimize confusion.
• Documentation Skills: Ability to map out processes and maintain high-quality records to keep all stakeholders on the right path.
• Professionalism: High degree of integrity and the ability to act as a direct representative of the CEOs office.

Why Join Pinnacle Intelligence?

This role offers a unique vantage point at the intersection of technology and business strategy. You will join a team that values collective power and meaningful results, working directly with leadership to scale a company that is redefining an entire industry. We offer a high-energy environment in Alabang where your strategic contributions directly influence the journey ahead. Let's drive with purpose.