Account Manager (with Marketing Technology experience) - 18741652153

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: ​​​​Account Manager (with Marketing Technology experience)

Working Hours: 9am-6pm PST (6hrs overlap between 10am-4am PST)

Salary Range: up to 1,800 USD/month

About the company:

A company that takes businesses to the next level. Our core objective can be summarized in 4 simple words – We Scale Digital Businesses. With everything we do, every single service we offer, we’re focused on helping Clients GROW their brand, sales, profits and market position.
In fact, as the first business-building company focused entirely on offering “A True Full Service One Stop Shop” with integrated marketing and engineering services – there’s no project we can’t tackle. We truly focus on helping clients be as profitable as possible.

Role Responsibilities:

• Overseeing client relationships and providing a customer-centric experience.
• Ingesting client ticket requests and creating plans for their fulfillment.
• Reviewing team members' work before it's returned to clients to ensure correct ticket execution.
• Coordinating with team members to ensure tasks are completed.
• Delivering updates and communications to clients.
• Completing client tickets related to technical research and investigative analysis on various technical integrations and setups to resolve issues related to reporting, tracking, functionality, etc. (Usually in GoHighLevel, Hasoffers, WeCanTrack, Klaviyo, Sticky.io, WordPress, Membermouse, Shopify, etc.).
• Adjusting visual web editors for UI, UX, and design requests as needed (Wix, Shopify, WordPress/Elementor, GoHighLevel, etc.).
• Optimizing email marketing platforms such as Active Campaign, Klaviyo, and Maropost, sometimes involving copy and email design, etc.
• Invoicing clients.
• Managing the resource allocation of other specialist staff members to ensure tickets are completed on time.
• Reporting on the performance of certain clients.
• Overseeing individual projects for clients and being the voice of clients.
• Defining timelines and managing the requirements of individual projects.
• Developing Looms, SOPs, and live instructional walkthroughs of platforms to assist both clients and internal team members with various processes and new platforms.
• Defining, developing, and improving processes based on a continuous improvement cycle.
• Performing business-related tasks as required.

Requirements:

• 5 years of experience in a customer-facing role.
• Proficient using GoHighLevel, Hasoffers, WeCanTrack, Klaviyo, Sticky.io, WordPress, Membermouse, Shopify, Wix, Shopify, Elementor, Active Campaign, Klaviyo, Maropost.
• Above average to excellent English communication and writing skills