Account Resolution Manager - Collections

About this role:

Wells Fargo is seeking an Account Resolution Manager.

We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow."

In this role, you will:

• Manage several account resolution areas and develop a team of individual contributors while directing and developing programs and policies for Account Resolution functional area
• Engage stakeholders and internal partners associated with Account Resolution as needed to accomplish goals
• Identify opportunities for process improvement and risk control development by ensuring coordination of talent, budget, and resources, and resolve complex problems or inquiries to optimize Account Resolution efforts in Account Resolution functional area
• Make decisions and resolve issues regarding creation of initiatives, research of service standards, market trends, and emerging issues to develop new business strategies, improve group performance of Account Resolution team, and to meet business objectives
• Interpret and develop policies, as well as procedures for Account Resolution functional area
• Collaborate and consult with teams and management, as well as interact directly with external customers
• Manage allocation of people and financial resources for Account Resolution functional area
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Account Resolution, customer contact, Customer Service, or Sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience

Desired Qualifications:

• Bachelors Degree
• 4+ years experience in Collections

Job Expectations:

• Flexible with work hours and arrangement
• Willingness to work onsite at McKinley Hill, Taguig

Posting End Date:
29 Jun 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.