Accounting Specialist (GST)

Role Details

About Us

PartnerHero is now Crescendo — a stronger, bolder force in customer experience.
Crescendo represents growth, momentum, and transformation. By bringing together PartnerHero’s world-class outsourcing expertise and Crescendo’s innovation in customer experience and operations, we’re setting a new global standard.
We deliver Augmented AI — the powerful combination of agentic AI and real human expertise — giving our partners scalable, 24/7 support in any language without compromising quality or empathy.At Crescendo, we don’t just connect talent with opportunity — we elevate businesses and people worldwide. Our integrated technology, global reach, and people-first culture empower teams to thrive and partners to grow faster.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

We are seeking a Staff Accounting Analyst to join our growing team. This role reports to the Revenue Manager and plays a crucial part in monitoring the daily financial operations of our innovative payments platform. You'll be responsible for ensuring the accuracy and efficiency of settlements and disbursements, performing essential reconciliations, and resolving any discrepancies in a timely manner.

The ideal candidate has a strong foundational knowledge of Generally Accepted Accounting Principles (GAAP), a keen eye for detail, and a passion for problem-solving. You'll work closely with both internal and external teams, so strong communication and interpersonal skills are a must. This position is perfect for someone who loves to learn new skills and is proactive in identifying and addressing challenges.


What You’ll Do:

• Monitor daily money movement activities, systems, and triaging alerts to provide insights and recommendations to improve accuracy and efficiency of settlements and disbursements.
• Executing various daily, weekly and monthly reconciliation and resolve discrepancies in a timely manner.
• Monitor and apply customer collections and apply net settlements of customers’ AR when necessary. 
• Monitor and triage tickets submitted to the Revenue Operations team
• Assist with month-end and year-end closing activities, including invoicing customers, preparing backup, journal entries, account reconciliations, and flux analysis.
• Investigate and address identified issues within the reconciliation system through problem-solving, seeking support from mentors and department experts as needed.
• Demonstrate curiosity regarding product innovation opportunities.
• Develop familiarity with and competency in using internal tools and processes.
• Understand financial concepts and apply them to reconciliation errors.
• Communicate effectively with internal and external parties to submit inquiries and provide timely updates on relevant issues.
• Develop comprehensive documentation for new accounting and financial processes, ensuring clarity and consistency.
• Regularly review and update existing documentation to reflect current practices, system updates, and organizational changes.
   

What We Expect From You:

• 1-3 years with Bachelor’s degree in Business, Finance, Accounting, or Related field
• Loves learning new skills, tools, accounting operations and controls for money movement transactions.
• Basic foundational knowledge of Generally Accepted Accounting Principal (GAAP)
• Excellent attention to detail and strong documentation skills.
• Outstanding verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Exceptional problem-solving abilities.
• Proactively identify and address questions or challenges, effectively communicating with team members and stakeholders to follow up on open items and ensure timely resolution.

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
   

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].