Accounts Receivable (AR) Officer | Dayshift | Remote

ZigZag is looking for an Accounts Receivable (AR) Officer to join our team!

Role Overview
We are an Australian-based company looking for a proactive and detail-oriented Accounts Receivable Officer to join our team. The primary goal of this role is to manage the end-to- end accounts receivable process, ensuring that all payments are collected on time, accounts are reconciled accurately, and professional relationships with our clients and internal teams are maintained.

Key Responsibilities
Invoicing & Payment Processing

• Generate and issue accurate tax invoices to clients in a timely manner.
• Process incoming payments and accurately apply them to the corresponding accounts in the ERP/Accounting system.
• Manage/issue credit notes and adjustments as required.

Collections & Debt Management

• Proactively follow up on outstanding payments via email or phone if needed (Chasing payments).
• Maintain a healthy Debtor Days count by ensuring payments follow agreed terms.
• Negotiate payment plans with delinquent customers where necessary, while maintaining a professional and firm approach.

Reconciliation & Reporting

• Perform daily bank reconciliations to ensure the accounting system reflects the bank balance.
• Investigate and resolve any payment discrepancies or unallocated credits.
• Prepare weekly  "Aged Receivables" reports for management, highlighting high-risk accounts.

Communication &Relationship Management

• External: Act as the first point of contact for client billing inquiries, resolving disputes with empathy and professionalism.
• Internal: Collaborate closely with the Sales and Operations teams to resolve billing issues, verify contract terms, and streamline the collection process.

Requirements (Skills & Experience)

• Experience: Experience in Accounts Receivable or Collections (Experience working with Australian SMEs is highly regarded).
• Communication: Exceptional verbal and written English communication skills. Ability to handle difficult conversations with clients while maintaining a positive brand image.
• Technical Skills: Proficiency in cloud accounting software (e.g., Xero, MYOB, or NetSuite). Advanced skills in Microsoft Excel.
• Attention to Detail: High level of accuracy in data entry and reconciliation.
• Problem-Solving: A " can-do " attitude—able to investigate why a payment is delayed
• rather than just sending reminders.

ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.

By submitting this application, you acknowledge that you have read and agree with the company’s .