Accounts Receivable / Collections Specialist

Job Summary

KDCI Outsourcing is seeking an Accounts Receivable / Collections Specialist responsible for supporting daily financial operations related to receivables, homeowner account management, collections, and payment processing. This role requires strong attention to detail, professionalism, and the ability to communicate effectively with homeowners, attorneys, clients, and internal teams.

The ideal candidate has experience handling collections, payment processing, delinquency management, and account reconciliations while maintaining compliance with HOA and property management regulations. This role plays a critical part in ensuring accurate account balances, timely collections, and professional client interactions.

Key Responsibilities

Accounts Receivable & Payment Processing

• Assess homeowner dues based on billing cycles (monthly, quarterly, biannually, annually).

• Process and maintain special assessments and supporting spreadsheets.

• Research and resolve missing, unapplied, or misposted payments.

• Post, deposit, and adjust payments accurately within required timelines.

• Process returned payments and lockbox payment files daily.

Collections & Delinquency Management

• Process AR reports, delinquency notices, and past due statements.

• Coordinate and submit delinquent accounts to attorneys when necessary.

• Communicate professionally with attorneys regarding collections and delinquent accounts.

• Offer, manage, and monitor payment plan arrangements.

• Process and document bankruptcy-related information.

Account Management & Draft Processing

• Set up, manage, and remove homeowners from automatic draft systems.

• Execute automatic drafts accurately and on schedule.

• Maintain accurate homeowner account records and balances.

Financial & Administrative Support

• Perform general ledger entries and maintain accurate financial documentation.

• Maintain compliance with varying state collection laws and company policies.

• Assist with additional operational and administrative tasks as assigned.

Communication & Coordination

• Respond professionally to homeowner, client, attorney, and coworker inquiries via phone and email.

• Collaborate with internal teams to resolve account and payment-related concerns efficiently.

Job Requirements

• At least 2–5 years of experience in Accounts Receivable, Collections, or related financial roles.

• Experience supporting US-based clients or companies is required.

• Strong understanding of payment processing, delinquency handling, and collections procedures.

• Background in finance, accounting, collections, or customer account management is preferred.

• HOA Management or Property Management industry experience is an advantage.

• Proficiency in Google Workspace (Gmail, Docs, Sheets).

• Ability to maintain professionalism during sensitive financial discussions.

• Excellent written and verbal communication skills.

• Strong analytical, organizational, and problem-solving skills.

• Ability to multitask, prioritize workload, and work independently in a fast-paced environment.