Accounts Receivable Disputes Specialist (Bilinguals-Japanese or Korean speakers)

Job Type: Permanent (Full-time)
Work Arrangement and Schedule: Fully onsite; following daytime work hours in Japan or Korea
Work Location: Taguig City

About the Role:

Our client one of the largest professional services firm supporting client globally in the Finance Service Center is currently looking for a detail-oriented Accounts Receivable (AR) Specialist with Japanese or Korean language proficiency to support global clients in a BPO environment. The role will manage Cash Applications, Collections, and AR Disputes, ensuring timely reconciliation, customer communication, and issue resolution while meeting SLAs and quality standards.

Key Roles/Responsibilities:

Cash Applications

• Match customer remittances from multiple sources to open invoices in ERP systems
• Perform bank reconciliations and unapplied cash analysis
• Investigate and resolve payment discrepancies
• Communicate with customers via email and calls (primarily email for Japan/Korea region)
• Ensure accurate and timely posting of receipts as per SLA

Collections

• Proactively contact customers (email & phone) regarding overdue invoices
• Negotiate payment plans and resolve billing issues
• Conduct root cause analysis for recurring delays
• Maintain aging reports and provide regular status updates
• Ensure DSO targets and collection KPIs are achieved

AR Disputes Management

• Act as liaison between customers and internal departments
• Investigate disputes by gathering relevant data and documentation
• Analyze deductions and validate claims
• Provide clear communication to customers on dispute resolution
• Track disputes to closure within defined timelines

• Bachelor’s degree in Commerce, Accounting, Finance, or related field
• 1–5 years of experience in AR Dispute, Cash Applications, Collections, or BPO Finance operations
• Language Proficiency:
• Japanese (JLPT N1 or JLPT N2) or Korean (TOPIK Level 4 or TOPIK level 5 holders)
• Strong written and verbal communication skills
• Experience working with ERP systems (SAP, Oracle, NetSuite, etc.)
• Good understanding of accounting principles
• Proficiency in MS Excel

Preferred Skills

• Experience in a shared services or BPO environment
• Knowledge of SLA/KPI-driven performance models
• Strong analytical and problem-solving skills
• Ability to handle complex customer escalations
• Experience working with cross-functional global teams

How to apply:

Interested applicants may send their updated resume, indicating your current and expected salary, and your availability date to start work.

*We regret that only shortlisted candidates will be contacted

All applications will be treated in the strictest confidentiality.

• Basic monthly salary (commensurate to years of experience) + Language Premium