Accounts Receivable I - Phone Support

Job Title: Accounts Receivable Specialist 1

About the Client: Our client is a long-standing company that provides technology solutions to businesses across the U.S. They focus on making tech easier to manage by offering reliable support and practical services tailored to each client's needs. With decades of experience and a strong team of experts, they've built a reputation for helping organizations work smarter and more efficiently.

Overview: The Accounts Receivable (AR) Specialist I is responsible for maintaining client & vendor accounts & aged receivables.

Responsibilities:

• This role will be designated to provide phone support, including handling inbound and outbound calls, responding to inquiries, and delivering timely, professional assistance for receivables.
• Review and process daily client invoices and process monthly client statements.
• Process new account setups, prepare customer account applications for approval, and escalate if over $10K.
• Process account corrections, adjustments, write-offs under $250, and customer satisfaction credits.
• Manage refund requests, release orders/services based on client account status or work with the client directly to
• satisfy account issues.
• Respond to internal and external client inquiries via AR inbox, email, phone, ACD call, fax, and/or mail.
• Create custom invoices and compile spreadsheets for clients monthly or as requested.
• Assist with RFP requests & CRM entries and maintain margin targets as directed in collaboration with Sales
• Representatives.
• Reconcile account balances to support custom invoices, or as requested.
• Perform sales support activities transparent to the client including, but not limited, to product inquiry, order status,
• and invoice inquiry.
• Provide account leadership on an independent basis including coordination of internal analytical, strategy and
• technical resources, to deliver on client's needs and expectations, while creating a mutually beneficial partnership
• Manage equipment/contract changes that impact the custom invoice process.
• Accurately maintain documentation and comply with administrative procedures in a timely basis to include time entry.
• Act in accordance with the policies and procedures as set forth in the Employee Handbook.
• Perform other related duties as assigned.

Qualifications:

• Two years of experience in A/R or accounting role.
• Phone support experience.
• Proficiency with business collaboration tools such as MS Office applications, Outlook, and company specific programs.
• Excellent communication skills and customer service with internal and external clients.
• Enthusiastic, dedicated to the challenge of helping other people.
• Demonstrates attention to detail.
• Strong ability to exercise independent judgement.
• Self-starter with the ability to perform with little or no direct supervision.
• Excellent organizational and time/task management skills with the ability to prioritize tasks and work within a defined
• timeline and to operate with changing priorities.
• Function collaboratively as part of a fast-paced, client orientated team.

Schedule: Night Shift (CST)

Setup: This is a remote (work-from-home) position open to candidates based anywhere in the Philippines.

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package
  • HMO coverage starting on Day 1 with free dependent coverage
  • De minimis and allowances
  • Paid time offs
• Company-provided work setup (laptop, monitor, accessories)
• Training, career growth, and global exposure
• A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!