Accounts Receivable Specialist

ABOUT US:
You've probably never considered working for a company with “funeral” in its name. Don’t worry, you’re not alone. We felt the same way. Our founders learned their trade at IBM. Our dev team came highly recruited from top computer science programs. Our designers joined us from marketing agencies. And our VP of sales started off in the drone industry. Why did we all end up here? Because it’s an industry where we can create interesting technology that helps businesses while impacting people’s lives.

Founded in 2008, we help funeral homes reach their communities through digital marketing. Our websites and marketing automation software combine easy-to-use technology with proven content to offer funeral homes a turn-key marketing automation solution. Best of all, members of their community benefit by receiving timely grief resources, much-needed end of life education, and better services in their time of need. Recently we joined forces with other funeral technology startups to create a formidable enterprise in the profession!

ABOUT THE ROLE:

As Accounts Receivable Specialistat Tribute Technology, you will play a critical role in ensuring all of our customer billing questions can be answered. You will partner closely with the rest of our Finance team as well as both the Sales and Customer Success teams. You will be responsible for answering simple billing questions, but also will serve as the liaison in following up with customers and translating potential billing issues when escalating customer concerns.

This role is driven by the following competencies: Customer Service, Data Integrity, Detail Orientation and Quality.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Field inbound phone calls relating to customer billing questions.
• Respond to customers voice mail messages and emails requesting a response.
• Provide customers with copies of billing invoices and statements upon request.
• Identify a high-risk customer concern and escalate immediately.
• Partner closely with other departments (sales, production, customer success) on specific customer inquiries.
• Research account discrepancies by obtaining and investigating information from sales, finance, customer service departments, and customers.
• Understand, investigate and resolve any invoicing issues including duplicate copies, electronic invoicing and consolidated billing.
• Process credit card payments over the phone.
• Assist customers in establishing autopay.
• Record customer payments made by check in NetSuite accurately and timely.
• Monitor outstanding invoices and assist early states of collection efforts via email.
• Maintain the highest level of accuracy for all customer communication and customer records.
• Monitor workflow and develop/implement process improvements to gain efficiencies with daily and weekly processes.
• Additional individual and or team duties as assigned by the AR Manager.
• Support the accounting team during month end close, as needed.