Admin Assistant

Hiring: Full-Time Admin Assistant - Remote - $9k-12k/yr

WeAssist: (Not your average Recruiting Firm…)

Started by Reef Colman just four years ago, is not your typical staffing agency... 

We are a dynamic recruiting firm focused on creating fair opportunities in the business world. We have a team of over 80 people. We help US businesses find skilled remote workers and connect these workers with good employers. 

What makes us different is how much we care about our people! We give good benefits, support personal growth, and get involved in the community. We also support good causes like building schools, helping the homeless, and improving education. Come join us at WeAssist, where remote workers do their best!

About the company we are hiring for:

Our client is a vibrant health and wellness company founded in 2022, with thriving locations across Sacramento, Austin, and Boulder. Picture a dynamic small team of health enthusiasts, each dedicated to transforming lives through concierge services that range from premium, all-inclusive health plans to specialized weight loss programs. With a loyal following of 200+ happy patients, they're on a mission to make "Live well. Live long." a reality. They're all about prevention over cure, filling the gaps left by conventional healthcare with innovation and heart. Together, they foster a collaborative and fun environment, making a significant impact in the world of health and well-being.

Company Culture and Core Values:

Diving deeper into our client's ethos, their core values reflect a collaborative spirit and a relentless pursuit of positive impact on health and wellness.

This focus is rooted in a set of core values which include:

• ✅ Innovation and Openness: "Open Minds, Endless Possibilities"
• ✅ Commitment to Action: "Promise Made, Promise Kept"
• ✅ Collaborative Culture: "United Hearts, Unified Goals"
• ✅ Patient-Centric Approach: "Questions Lead to Solutions, Solutions Lead to Wellness"
• ✅ Excellence in Service: "Precision Care, Exceptional Results"

Be part of a transformative journey where making a difference and thriving together is not just a goal but a way of life!

Why are they hiring?

Our client is on the hunt for an exceptional Admin Assistant to join their dynamic team. Your mission? To become the backbone of customer experience by promptly addressing every client message, enhancing retention through personalized care, and mastering the financial operations with invoicing and billing expertise. Your invaluable contribution will pave the way for smoother processes, enabling the business to effortlessly welcome more clients. Ready to be the hero behind the scenes? Be part of our client's success story! 

What's in it for you?

Joining this client means not just filling a role but embarking on a personal development journey. The growth potential is substantial, with opportunities to:

• Dive into a supportive team that celebrates wins!
• Earn rewards for hard work, with raises, bonuses, and special recognition!
• Be part of revolutionizing medical therapy—vanguard opportunity!
• Grow with us—more responsibility, endless opportunities!
• Learn through workshops, conferences, and ongoing education!
• Grow into leadership roles, shaping our success story!
• Experience startup energy, massive growth ahead!

This opportunity is ideal for someone ready to spread their wings, thrive in a dynamic environment, and make a meaningful impact on our client's journey to success! Responsibilities of the Admin Assistant:

• Client Communication:
  • Manage all client communication through their app.
  • Respond promptly to text messages, ensuring no patient is left waiting.
  • Provide updates even if no immediate action is required, assuring customers of follow-up.

• Reports: 
  • Utilize pre-designed templates to run weekly reports on patient interactions.
  • Reach out to patients not contacted in over 10 days to maintain engagement and support.

• Billing/Invoicing:
  • Generate and issue invoices for customized programs and treatments using the EMR system, Ervo.
  • Keep track of payments and outstanding balances using Monday.com
  • Streamline billing processes to ensure accuracy and efficiency

• Other Tasks: 

• Transform mundane tasks into gold, supporting the business's growth with your magical touch

Perks:

• 13th Month Bonus (Wild right?! )
• Permanent work-from-home / remote set-up
• Health insurance ‍⚕
• Dental insurance
• Mental health insurance
• Great starting salary
• Growth opportunity
• Performance-based raises
• Prizes and bonuses

Specifics:

• Time 
  • Full-time, PST time zone
  • This is a remote position so you can have the freedom to work from anywhere

• Miscellaneous
  • Attire - business casual when in meetings
  • Professional setup (Pains me I actually need to write this down… )
    • Clean background
    • Good camera
    • Good microphone 
    • Strong wifi

• Tech Stack
  • CRM Tools (preferably Monday.com)
  • EMR System (nice to have)

• Compensation
  • $9k-12k/yr
    

Qualifications:

• Must have a strong background in customer service and invoicing/billing within the healthcare, holistic, medical, clinical, or telemedicine industries.
• Must have experience with CRM systems (preferably Monday.com) and, ideally, electronic medical records (EMR).
• Must be a clear and accurate communicator, highly organized, excellent at time management, detail-oriented, proactive, and self-starting.
• Must demonstrate a high level of care and empathy, confidence without timidity, and a reliable commitment to long-term engagement with the company.
• Must maintain boundaries and deliver on their promises, not just say yes to everything without follow-through.