Admin Officer (AU Retail, Office-based)

Salary: P40,000 (Monthly Package)

Schedule: Monday- Friday (07:00 AM to 04:00 PM PHT)

What are we looking for?

Skills Required:

• Strong ability to manage multiple onboarding tasks, documentation, and deadlines efficiently.
• Understanding of drop shipping models, including supplier coordination, inventory updates, and order fulfillment processes.
• Accuracy in data entry, managing CRM systems, and maintaining product and merchant information.
• Clear verbal and written communication to train merchants and liaise across teams.
• Ability to identify onboarding roadblocks and provide practical solutions to ensure merchant success.

Nice to Have:

• Familiarity with regulatory and marketplace compliance requirements affecting merchant onboarding.

What will you do?

• Manage the end-to-end onboarding process including collection and verification of onboarding documents, risk screening, and compliance checks to ensure merchants meet marketplace standards and regulatory requirements.
• Maintain accurate merchant and product data in CRM and marketplace systems, ensuring all information is up to date and correctly encoded for seamless operations.
• Coordinate between sales, operations, and logistics teams to ensure merchants understand marketplace policies, drop shipping workflows, and order processing requirements.
• Provide administrative support and training to new merchants on marketplace procedures, order management, and drop shipping best practices to minimize errors and improve seller performance.
• Act as the main point of contact during onboarding, addressing merchant queries, resolving issues, and fostering positive relationships to enhance merchant satisfaction and retention.
• Track onboarding KPIs such as onboarding speed, merchant satisfaction, and compliance adherence; report findings and suggest improvements to optimize the onboarding process.

Join the awesome team and enjoy these benefits & perks: 

• Medical, Dental Coverage and Life insurance from day 1 of employment 
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) 
• Competitive salary package and annual appraisal 
• Financial Assistance Program 
• Mandatory Government Benefits and 13th Month Pay 
• Complimentary Sleeping Quarters, Coffee at no cost 
• Complimentary Office Fitness and Wellness Facilities at no cost 
• Regular Company Events, Work Life Balance, and Career growth opportunities 
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA 

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.