Admin Operations Manager (Enablement and Support Manager)

The Operations Manager is a strategic thinker with a strong operational focus to drive efficiency, employee engagement, and continuous improvement, particularly of processes for enablement and support. He/she ensures regulatory and bank policy compliance of frameworks designed and implemented for the Digital Banking Division.
Specific Duties & Responsibilities
Team Leadership:

• Lead and mentor a high-performing team of enablement and support officers and operational excellence officers, with the ability to back-up functions when needed.


• Foster a positive and collaborative work environment that encourages creativity and innovation.


• Recruit, hire, and onboard talented individuals to strengthen the team.


• Design and conduct training on business operations processes to Division team members


• Learn, imbibe and practice the Bank’s mission and vision, and, the Division’s identity and values.


• Manage Enablement and Support functions, primarily but not limited to, request fulfillment, budget planning and management, asset accountability monitoring, vendor management, Division compliance, and employee engagement support.


• Oversee the enablement and support function and continuous improvement initiatives for Division processes and capability.


• Perform back-up function for Business Systems support processes, whenever necessary (e.g. during team member trainings and scheduled/emergency leaves)


• Business operations process development, enhancement, and compliance


• Design, review and improve policy, processes, templates/tools on business operations processes


• Align business operations processes with the relevant regulation and bank policies, raising any required changes through the appropriate channels and authorities


• Learn the basics of the Divisions core design and delivery process


• Effectively engage with the appropriate Bank internal partners for business operations policy, processes and requirements


• Ensure early escalation and management of the Division’s compliance risks and issues

Strategic Planning

• Develop and execute a comprehensive operational strategy aligned with the overall business objectives.


• Identify opportunities for process improvement and innovation to enhance efficiency and effectiveness.


• Collaborate with Management and cross-functional teams to establish clear process improvement goals and performance metrics.

Vendor and Internal Partners Relationship Management:

• Build and maintain strong relationships with key stakeholders, including vendors, business partners, and internal teams.


• Identify, select, and manage external vendors and suppliers.


• Negotiate contracts and service level agreements (SLAs) to ensure optimal performance and cost-effectiveness.


• Monitor vendor performance and address any issues or concerns.


• Ensure vendor compliance with regulatory requirements and internal policies.

Financial Management and Risk Management:

• Develop and manage the Division’s budget, including resource allocation and cost control.


• Monitor financial performance and identify opportunities for cost optimization.


• Prepare accurate financial reports and forecasts.


• Assess and mitigate potential risks that may impact the Division and business operations.


• Develop and implement contingency plans to address unforeseen challenges.

Regulatory Compliance:

• Ensure adherence to all relevant regulatory requirements, including data privacy, cybersecurity, and industry-specific regulations.


• Stay updated on regulatory changes and industry best practices.


• Collaborate with legal and compliance teams to implement necessary controls and procedures.

Qualifications:

• Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field. Advanced degree (MBA or Master's in a relevant field) a plus but not required.


• 5+ years of experience in a business operations or project management role within the technology or financial services industry.


• Proven track record of leading and managing cross-functional teams for business operations functions.


• Strong analytical and problem-solving skills.


• Excellent communication and interpersonal skills.


• Experience in vendor management and contract negotiation.