Admin Support (Australian Client/Day Shift)

About Brainbox

Brainbox is different from every other BPO.  It’s not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that.  The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day.  We develop our people, and the Philippines management team is all Filipinos.  Everything we do aims to provide people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.

As an admin support, you will act as the operational backbone of the business by managing customer enquiries, scheduling, quoting, and day-to-day coordination. The role frees the owner’s time, improves cash flow and customer experience, and supports sustainable growth.

Qualifications and Attributes

• Bachelor’s degree in Business Management/Administration, Marketing or any relevant degree


• At least 1 year of experience in administration, office support, or a similar role is an advantage


• Fresh graduates are encouraged to apply


• Highly organised, calm under pressure, and proactive


• Confident phone manner and customer-first mindset


• Strong attention to detail and follow-through


• Comfortable coordinating trades and managing shifting priorities


• Prior experience supporting an Australian business is highly desirable
  

Key Duties

• Act as first point of contact for customers via phone, email, and social media.


• Book and schedule jobs in ServiceM8, providing clear ETAs and updates.


• Prepare, issue, and follow up quotes and approvals.


• Coordinate electricians’ schedules and manage changes in real time.


• Manage email inboxes and ensure no enquiries are missed.


• Conduct customer follow-ups post-job for quality and satisfaction.


• Support basic invoicing, payment follow-ups, and customer records.


• Manage simple social media posts using job photos supplied by electricians.


• Provide regular workload and issue updates to the business owner.

Perks

• Attractive and competitive salary


• Tenure-based and Performance-based incentives


• Paid time off


• Unlimited cash incentives for hired referrals


• Engagement and Recognition programs


• HMO on day 1


• Work-life balance with a 37.5h week and free weekends


• International career growth and clients


• Opportunities to travel abroad


• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants


• Fun and inclusive working environment and great working culture


• Dedicated local support with local Management, HR, onboarding, payroll, and ICT


• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and practical tests that might be done onsite.

This position is an onsite role at our Pampanga office. Candidates must be willing to work on-site.