Admin Support Officer (Australian Client/Day Shift)

About Brainbox

Brainbox is different to every other BPO.  It’s not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that.  The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day.  We develop our people, and the Philippines management team is all Filipinos.   Everything we do is aimed at providing people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love their what they do and become the best versions of themselves.

Purpose of the role

The Admin Support Officer provides administrative, program coordination, and community support across the client's leadership programs.

The role ensures programs run smoothly, participants feel supported, and operational processes stay organised. It acts as a central coordination point between consultants, program participants, and internal systems.

The goal is to reduce operational load on senior consultants and improve participant experience across all programs. 

Key duties

1. Program coordination

• Manage participant enrolments and collect required information
• Allocate participants into cohorts and track program timelines
• Send onboarding communications and program logistics
• Track attendance and engagement levels
• Identify disengagement risks and escalate early
• Coordinate program close-out (certificates, communications)

2. Executive and business administration

• Calendar and diary management
• Booking coaching sessions, workshops, and meetings
• Prepare consultant availability schedules
• Document preparation, formatting and proofreading
• Spreadsheet updates and basic reporting

3. Systems and digital support

• User setup and troubleshooting platform access
• Basic website updates (WordPress content changes)
• Create or compile proposals and documents
• Prepare PowerPoint presentations
• Maintain CRM and data records

4. Marketing and communications support

• Schedule social media posts
• Coordinate keynote and event logistics
• Maintain templates and brand materials
• Ensure brand consistency across communications

5. Ad-hoc administration

• Travel bookings and logistics
• Business follow-ups such as insurance or accounts reminders
• Other administrative tasks supporting the Director and consultants

Must have attributes

• Excellent organisation and program coordination skills
• Strong written communication and professional tone
• High attention to detail
• Comfortable coordinating multiple programs simultaneously
• Ability to work independently with limited direction
• Strong customer or participant experience mindset
• Technology confident, able to troubleshoot basic platform issues
• Professional and warm communication style

Systems & Tools expected

• Microsoft Office Suite (Excel, Word, PowerPoint)
• CRM systems
• WordPress (basic editing)
• Social media scheduling tools
• Zoom / Teams / webinar platforms
• Calendar and scheduling tools
• Online program platforms or learning systems
• Google Workspace or similar cloud systems

Perks

• Attractive and competitive salary
• Tenure-based and Performance-based incentives
• Paid time off
• Day shift
• Unlimited cash incentives for hired referrals
• Engagement and Recognition programs
• HMO on day 1
• Work-life balance with a 37.5h week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll, and ICT
• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and possible online practical tests.

This position is an onsite role at our Pampanga office in Sto. Domingo, Angeles City. Candidate must be willing to work on-site.