Administration Assistant

Company : Deployed Philippines

Job Type : Full Time

Pasig, 1605

Number of Applicants

000+

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Job Description - Administration Assistant

Responsibilities

Receiving and processing enquiries by phone or email or letter or fax from clients and insurance claimants

Liaising with clients to clarify their requirements;

Reviewing, sorting and scanning client documentation;

Preparing templates for consultants;

Preparing invoices;

Sending and chasing correspondence with clients, experts and consultants and other parties;

Organising interpreters, flights, accommodation, transport and meals;

Organising appointments, views and conferences;

Researching and obtaining information for consultants including from third parties;

Formatting draft reports for presentation;

Liaising with accounts to ensure compliance with financial requirements;

Loading new referrals

Formatting expert CV / Save to CNSLT referral

Invoicing

Sending Approval to Submit to experts

Preparing Coversheet

Chasing Approval to Submit to experts

Chase client Expert Submissions

Chase expert quotes from experts (Expert Quote)

Chase client acceptance of EE Quote (EE Quote)

Chasing LOI for provisional quotes

Answers Inbox

EE Close Review

First Responder

Monitoring Admin Mailboxes

Monitoring ECA Mailbox

Monitoring ECA Draft Reports Mailboxes

Load new referrals

Organising an interpreter

Cancelling an appointment

Rescheduling an appointment

Converting to video

Converting to F2F

Hosting Zoom Meetings

Sorting Client Documents

Formatting

Templates and SYNC

Invoicing

Reconfirmation of appointment

Checking appointment required/jobs on hold

Chasing Client Documents

Deleting/Cleaning up Sync Folders

Vocational Consultant Swaps

Checking Junk Mail Folder

Check website, fax, phone and test submission forms

Obtaining any third-party sign offs or other matter required to finalise the report provision process;

Training and providing induction for new customer service administrators

Any other matter required to provide a report of the required quality to the client within the required timeframe.

Perform administrative duties associated with the completion of client referrals and general administrative duties

Compliance with all systems and standards in place from time to time, and may include liaising with: clients, experts, consultants, other staff members including Expert Searchers, Case Officers and Corporate Service Officers, and with third parties (such as employers, nominated treating doctors, rehabilitation providers, claimants, other parties) to achieve the completion of referrals in required timeframes

Requirements

Higher School Certificate and/or extensive relevant work experience; Graduate Diploma;

Degree in Office Administration/Management or similar field with some work experience;

Customer service experience

Good written and verbal English language skills in order to communicate with clients

Well-developed interpersonal and communication skills.

Problem solving skills

Initiative and a ‘can do’ attitude

Ability to manage deadlines and prioritise work.

Advanced information technology skills, including the ability to use matter management software and standard Microsoft applications, and strong typing and formatting skills.

Ability to undertake research tasks.

Ability to multi-task across an enterprise.

Previous experience in: reviewing, editing, preparing reports; medical/medico-legal; rehabilitation; insurance; consulting; recruitment; or legal, would be valuable.

Work Arrangement

Work Setup: On-site

Work Hours: Monday to Friday, 6:00 am to 3:00 pm, should complete nine 9 hours work, inclusive of one 1 hour lunch break

Why you should join our team!

Leaves entitlement, HMO and life insurance upon hire!

Ready to take on the next challenge? If you’re looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed!

At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.

Original job Administration Assistant posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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