Administrative / Office Assistant (Guiguinto, Bulacan)

We are looking for a dependable and compassionate Administrative/Office Assistant to support the daily operations of our client. This role is ideal for someone who is comfortable handling both administrative work and client-facing responsibilities with professionalism and empathy. You will play a meaningful role in supporting our clients during sensitive moments while ensuring that records, reports, and office operations are handled accurately and efficiently.

Responsibilities

• Encode and upload client records and maintain accurate, organized digital files.
• Update daily sales and merchandise summaries; perform bank and e-wallet reconciliations; update sales reports for BIR; monitor and summarize weekly sales versus expenses.
• Prepare and submit weekly cremation statistics, diesel consumption reports, and machine status updates.
• Send death anniversary messages to previous clients based on the client registry.
• Accurately encode official receipts in a timely manner.
• Print, organize, and replenish all required office forms and documentation.
• Conduct weekly inventory of merchandise and office supplies and submit monthly inventory reports.
• Perform daily admin office cleaning and assist with weekend cleaning of comfort rooms, viewing rooms, chapels, and parking areas.
• Submit documents to government and partner agencies; assist clients with death certificate registration, cremation permits, and transfer permits; maintain updated liaison records.
• Provide professional and timely support to walk-in and scheduled clients.

Desirable Skills
Must-Haves

• Proven experience in administrative or office support roles
• Strong attention to detail and high level of accuracy in data encoding and reporting
• Ability to handle confidential records with discretion and professionalism
• Basic accounting or reconciliation experience (sales, receipts, or expense tracking)
• Good communication skills and a respectful, client-oriented approach
• Willingness to perform both desk-based and operational support tasks
• Comfortable working on-site and handling sensitive client interactions

Nice-to-Haves

• Experience with BIR-related documentation or compliance reporting
• Familiarity with inventory tracking and procurement processes
• Experience working in healthcare, memorial, or service-oriented environments
• Basic knowledge of government document processing
• Proficiency in Excel or similar reporting tools
• Calm, empathetic demeanor when dealing with clients in emotional situations

Perks and Benefits

• 13th Month Pay
• Paid Time Off (Sick Leave, Vacation Leave, Emergency Leave)
• Maternity or Paternity Leave
• HMO + one free dependent upon regularization
• Life Insurance upon regularization
• MediCash for personal and dependents’ use
• Rice, clothing, laundry, and meal allowance
• Achievement Allowances
• Birthday Treats
• Company Events and Treats
• Online Trainings and Webinars
• Career Advancement and Promotion Opportunities

Job Type:

• On-site (Bulacan)
• Contracted to Full-time
• Entry-Level to Mid-Level

Schedule:

• Day Shift, Shifting Schedule
• Monday to Friday

Salary:

• Starts at PHP 18,000 

About the Client

Dearly Departed Crematorium is a trusted service provider dedicated to offering dignified, respectful, and compassionate cremation services. With a strong commitment to professionalism and care, the organization supports families during their most difficult moments by ensuring reliable processes, clear documentation, and heartfelt service. Dearly Departed Crematorium values integrity, empathy, and operational excellence in every aspect of its work.