Administrative Support

The Administrative Support Level 2 role provides back -office support to Customer Service and performs ad -hoc tasks as needed. The role requires flexibility, attention to detail, and reports directly to the Team Manager for Manila.

The main goal is to provide back -office support and documentation, primarily focused on account setup and ensuring data integrity and accuracy. The role also includes support for billing -related concerns and performing ad hoc tasks as necessary.

Our ideal candidate has 2–3 years of experience in back -office support, with a background in billing, account setup, chat support, process documentation, and strong verbal and written communication skills. A team -oriented mindset is essential.

Responsibilities: (Main tasks cover ~80% of the employee’s work schedule)

Receive connection requests and add them into the Billing System Tool daily

Check the prospecting report daily to ensure all jobs are captured

Verify the daily list of jobs sent to meter readers against the AMAT Tool report to ensure all jobs are captured

Customer

Account Setup:

Add assigned meter numbers for the tenancy

Check if connections have been sent to the meter reader

Add charges to accounts

Update account information

Opening and closing reads (monthly)

ES Plus (backup)

Respond to email inquiries (backup)

Ad Hoc Tasks:

Word document formatting

Freshdesk administration

Add unallocated meters to accounts


Requirements. 

2–3 years of exposure in back -office support

Proficient in Word, Excel, Outlook

Adept in using Google Office Tools, SharePoint, and Microsoft Teams. 

Decision -making and organizational skills

Bachelor’s degree in Business Administration or related field

Exceptional English communication, both written and verbal

Must be willing to work in Makati City, Monday to Friday, 5:00 AM – 2:00 PM