Administrative Support - US Telco

Vivant is on a mission to eliminate the frustrations of internet, phone, network, and WiFi outages for SMBs by guaranteeing 100% uptime through innovative solutions and exceptional support. We totally eliminate costly outages so the businesses can focus on what truly matters, driving growth and success.

At Vivant we don’t just hire for open roles—we hire for impact.
If you’re exceptional at what you do and align with our core values: Trustworthy, Product Knowledge, Process Knowledge and Autonomy, we want to know you!

Stand out from the crowd. Hear it straight from our CEO & Founder! >> https://youtu.be/lvLZ_RP6pdE?si=hARmByFoRtmMvdxD

Are you a dynamic problem-solver who thrives at the intersection of strategy and impact? Imagine a role where you’re not just analyzing business challenges but actively shaping solutions that drive measurable growth for industry-leading clients.

As a Administrative Associate, you'll collaborate with our internal team and leadership to conduct due diligence to solve every issues. This requires a versatile individual who can handle various administrative tasks, ensure smooth office operations, and assist with day-to-day activities.

The successful candidate will be detail-oriented, a strong communicator, and capable of managing multiple priorities efficiently.

What you will be doing: 

Communication:

• Liaise with internal teams and external clients as required.
• Inbound / Outbound calls
• Handle routine inquiries and provide information to staff and clients.

Data Entry and Record Keeping:

• Input data into databases and ensure accuracy.
• Maintain and update electronic records.
• Handle confidential information with discretion.

Project Support:

• Assist with special projects and perform research as required.
• Support the implementation of new administrative processes and systems.

Who are we looking for:

• High school diploma or equivalent required; Bachelor’s degree is a plus
• Proven experience as an Administrative Associate or in a similar support role
• ISP (Internet Service Provider) industry experience is highly preferred
• Excellent written and verbal communication skills
• Strong multitasking ability with exceptional attention to detail
• Proficiency in Microsoft Office and Google Workspace
• Fast and accurate typing and note-taking skills
• Experience with outbound calling and client communication

The Skillset That Makes You Stand Out:

• Clear, confident communicator — customers are informed, leadership stays in the loop
• Self-starter mindset — you don’t wait to be told; you figure it out
• Cool under pressure — fast-paced days don’t throw you off your game
• Problem-solver by default — roadblocks don’t stop you, they challenge you
• Master multitasker — follows direction, and closes jobs cleanly
• Detail-driven documenter — thorough notes, clear outcomes, no loose ends
• Time management pro — you plan your day and own your schedule

We offer a comprehensive, evolving benefits package designed to support you.

Some key offerings:

• Company-wide Holidays
• Employer sponsored Medical & Dental plans - HMO
• Paid Training 
• Opportunities for Promotion
• Holiday Cash Gift 
• Recognition and Rewards
• Very competitive compensation
• PHP 25,000 - PHP 50,000 monthly base salary 
• The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below).
  

Vivant  Core Values

Our core values are the heart and soul of this incredible company. Our foundational values guide how we work, serve clients, and collaborate as a team. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

1. Trustworthy
   Reliable in action. Integrity at heart. We do what we say we will do, with honesty and moral courage. 
2. Product Knowledge
   Develop a strong understanding of our solutions so you can confidently support, explain, and improve them.
3. Process Knowledge
   Master the SOPs, tools, and systems required for your role to ensure efficiency, accuracy, and collaboration.
4. Autonomy
   Take initiative, think critically, and solve problems independently while staying aligned with company goals. Autonomy means leveraging your expertise, taking responsibility for outcomes, and exercising sound judgment. Done effectively, it fosters innovation, speeds decision-making, and creates a high-performing environment.

If you’re detail-oriented, dependable, and enjoy being the backbone of a team’s success, we’d love to hear from you. This is a great opportunity to grow your career in a supportive and dynamic environment.