Agent, Bay Tower Front Office

Main Job Responsibilities

• Guest Check-in and Check out
  
• Reservation Management
  
• Guest Assistance
  
• Front Office Operation
  
• Cash Handling
  
• Safety and Security
  
• Administrative Tasks
  

Functional Job Responsibility

• Attends to guest complaints and facilitates their solution through effective coordination with the appropriate departments, or when necessary, through the Duty Manager/Guest Service Managers, in order to ensure guest satisfaction.
  

Key Competencies Skills

• Opera System knowledge as an advantage
  
• Excellent communication and interpersonal skills
  
• Previous experience in customer service or hospitality industry preferred.
  
• Flexibility to work various shifts, including evening, weekends and Holidays
  
• Positive attitude and willingness to go above and beyond to exceed guest expectations.