Agent, Call Center & Reservations

• Ensure all internal and external calls are handled politely and efficiently, in alignment with the hotel's performance objectives and quality standards.
  
• Uphold the hotel's service excellence by delivering courteous, accurate, and timely assistance to guests and colleagues.
  
• Maintain professional communication standards to support the overall guest experience.
  
• Adhere to hotel policies and procedures, ensuring consistency and quality in call handling.
  
• Collaborate with the team members to meet and exceed performance goals while fostering a positive work environment.
  
• Functional Job responsibilities: Room reservations and Restaurant Reservations.
  

Requirements

• Exceptional Communication Skills
  
• Attention to detail
  
• Time Management and Multitasking
  
• Technical proficiency
  
• Problem -solving skills and decision -making
  
• Adaptable and resilient
  
• A degree holder or certification in hospitality, communications, or a related field is preferred
  
• Good command of both written and spoken English; knowledge of another foreign language is an advantage