Agent, Concierge

• Provide accurate and engaging information about hotel facilities, local attractions, restaurants, entertainment venues, and other points of interest.
  
• Curate and arrange personalized itineraries, tours, and experiences based of guests' individual interest and preferences.
  
• Handle restaurant reservations and special arrangements while considering guests' dietary restrictions and special requests.
  
• Establish and maintain strong relationships with local partners, service providers, and vendors to enhance guest offers.
  
• Maintain an updated and comprehensive database of local information, including events, transportation options, and contract directories.
  
• Coordinate efficiently with Housekeeping, Front Office, Food & Beverage, and other departments to ensure timely completion of guest request.
  
• Ensure the Concierge Desk remains organized, presentable and fully stocked with brochures, maps, and information materials
  
• Actively promote hotel facilities and dining outlets through informed recommendations and product knowledge.
  
• Monitor and maintain all Concierge equipment and ensure readiness for operational use.
  
• Assist guests with the airline-related services such as booking, rebooking and ticket purchases.
  
• Send daily weather forecast and flight alerts t relevant teams through established communication channels.
  
• Update and manage bulletin boards, directories, and other guest communication materials.
  
• Handle incoming calls and emails courteously and respond to all guest inquiries in a timely manner
  
• Record track, and assign guest requests through the dispatching or ticketing system.
  

Requirements

• Good command of both written and spoken English; knowledge of another foreign language is advantage.
  
• Minimum relevant experience of Concierge/ Bell Service in the Hotel is an advantage.
  
• Relevant experience of Front Office in the Hotel industry is an advantage
  
• Certificate holder in Hospitality Management or related course.