Aggregation Support (AU Mortgage, Hybrid)

Join Australia’s largest mortgage aggregator and unlock new opportunities!

Schedule: Monday – Friday (6:00 AM - 3:00 PM PHT)

Aggregation Support is vital in assisting broker partners with aggregation-related inquiries, prioritizing exceptional customer satisfaction. We aim to resolve tickets, calls, and emails on first contact, enabling specialized teams to handle in-depth tasks. By delivering high-quality general support, we streamline processes and enhance the broker experience.

What are we looking for? 

• Experience in Aggregation Support or Service Centers (Preferred)
• Attention to Detail – A keen eye for accuracy when handling customer requests, data entry, and troubleshooting tasks
• Customer-Centric Mindset – A commitment to delivering high-quality service and support to enhance the customer experience.
• Excellent Communication – Clear and professional verbal and written communication skills to support internal teams and external stakeholders.
• Strong Problem-Solving Skills – The ability to analyse issues, identify solutions, and resolve complex customer inquiries efficiently
• Secondment Project for 6 months
  

What will you do? 

• Provide exceptional phone and email support to our external stakeholders.
• Actively engage across and the functional areas to build strong relationships and contribute to strategic initiatives
• Build trust and long term relationships with brokers and our internal teams.
• Work closely with internal stakeholders to assist in resolving inquiries and improving processes.
• Continuously develop your knowledge and skills in aggregation support by participating in ongoing training and professional development.
• Support the upskilling of internal teams by sharing knowledge, providing guidance, and facilitating training sessions if necessary

Join the awesome team and enjoy these benefits & perks:

Benefits

• Access to knowledge base tools, resource center and training library.
• HMO Coverage up to 2 free dependents (Medical, Dental and Group Life insurance) on Day 1
• Mandatory Government Benefits and 13th Month Pay
• Leave credits and convertible to cash of unused sick leave, paid quarterly.
• Access to Emergency and Bereavement Leave

Financial Perks:

• Access to a Financial Assistance Program through one of the leading FinTech Company in Philippines.
• Earn as much as PHP 21,000 referral bonus - help a friend land a job and get rewarded.

Work-Life Integration and Perks:

• Regular company-wide events, engagement activities, and a culture that values work-life balance
• Employee-wellbeing Office Facilities (Gym, Wellness Room, Childcare Facility, Entertainment Room, World-class Training Rooms)
• Cafeteria with affordable food concessionaire partners.
• Complimentary coffee and ice cream every day.
• Sleeping Quarters and Shower rooms for comfort and convenience.

Prime Location

• Conveniently located at Mega Tower, EDSA --- the heart of Metro Manila

JOIN CONNECTOS NOW! 

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.  

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

#ConnectOSCareers #JoinConnectOS

Equal Employment Statement 

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.