Infinit -O is the trusted, customer -centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital -first world by combining specialized industry expertise and innovative technology for 20 years.
We navigate complex industry landscapes to drive transformative outcomes, helping businesses streamline operations, enhance customer experience, and achieve sustainable growth backed by a world -class Net Promoter Score of 75. Our approach combines operational efficiency with a human -centered ethos, ensuring sustainable value creation for our clients and team members.
As a Certified B Corporation, Infinit -O is committed to the highest standards of social and environmental performance, accountability, and transparency. We embed these values into every aspect of our operations—aligning business success with a positive impact on our clients, people, and communities.
Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our mission. We believe that building inclusive, equitable teams is not only the right thing to do—it is also essential for driving innovation and better business outcomes. We actively promote equal opportunity through inclusive hiring practices, continuous learning programs, and regular equity assessments to ensure a fair and empowering workplace for all.
Role Overview -
The Process Transformation – AI & Automation Analyst is responsible for identifying, designing, and implementing automation and AI -enabled solutions that improve operational efficiency, scalability, and quality. This role partners closely with business and operations teams to translate process challenges into automated workflows, intelligent tools, and data -driven solutions using Python, AI platforms, and workflow orchestration technologies.
Key Responsibilities -
• Collect, analyze, and document business requirements for process improvement, automation, and AI -assisted initiatives.
• Facilitate process mapping and workflow modeling to design optimized end -to -end processes and automation use cases.
• Identify automation opportunities across operational workflows, including rule -based automation, RPA, and AI -assisted solutions.
• Design, develop, test, and maintain automation scripts and workflows using Python and automation platforms.
• Apply AI -enabled tools (e.g., generative AI, intelligent document processing, predictive analytics) to enhance operational processes and decision -making.
• Participate in root cause analysis, solution design, and validation of automated and AI -driven solutions.
• Evaluate, enhance, and maintain existing automation logic, scripts, and workflows for scalability, reliability, and maintainability.
• Collaborate with cross -functional stakeholders to ensure solutions align with business objectives, data governance standards, and risk controls.
• Support change management, documentation, and user enablement for newly deployed automation and AI solutions.
• Monitor automation performance and outcomes; identify opportunities for continuous optimization.
• Perform other ad hoc tasks aligned with the Process Transformation and Automation function, as assigned.
Requirements
Required Qualifications -
• Bachelor’s degree in Computer Science, Engineering, Information Systems, Business Analytics, or a related field.
• Strong analytical and problem -solving skills with the ability to decompose complex processes into automated solutions.
• Proficiency in Python for scripting, automation, and data manipulation.
• Experience with workflow orchestration, automation platforms, or RPA tools (e.g., UiPath, Power Automate, Airflow, or similar).
• Working knowledge of APIs, system integrations, and data exchange concepts.
• Experience applying AI or machine learning tools for process optimization, document processing, or decision support.
• Strong understanding of process design, controls, and operational risk considerations.
• Excellent written and verbal communication skills, with the ability to explain technical solutions to non -technical audiences.
• Strong organizational skills and ability to operate in a fast -paced, evolving environment.
• Demonstrated ability to handle sensitive data with discretion and adhere to governance standards.
Preferred Qualifications -
• 2+ years of experience in automation, process engineering, AI implementation, or a related role.
• Experience with generative AI tools, prompt engineering, or AI -assisted workflow design.
• Familiarity with data platforms and SQL to support automation and analytics use cases.
• Exposure to low -code/no -code automation tools and intelligent workflow platforms.
• Experience supporting operational teams in regulated or data -sensitive environments.
Key Competencies -
• Process optimization and automation mindset
• Technical curiosity and rapid learning
• Structured problem -solving
• Cross -functional collaboration
• Ownership, accountability, and results orientation
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