AI Solns & Enblmt Lead

The AI Automation Solutions & Enablement Lead is responsible for designing, developing, and deploying AI-powered solutions that optimize invoice processing workflows within RealPage Utilities Management. This role focuses on building scalable, production-grade systems leveraging Generative AI, automation, and modern software engineering practices to improve efficiency, accuracy, and user experience. 

• Design and build AI-driven solutions for invoice processing (e.g., data extraction, classification, validation).
• Develop fullstack applications integrating AI models into business workflows. 
• Implement RAG pipelines, LLM-based agents, and prompt engineering frameworks. 
• Lead end-to-end development from PoC to production deployment.
• Ensure data readiness, pipeline reliability, and system scalability.
• Integrate AI solutions with internal systems (billing, ERP, document management).
• Optimize model performance, reduce hallucinations, and handle edge cases.
• Collaborate with SMEs and Adoption Leads to align solutions with business needs.
• Maintain CI/CD pipelines and ensure robust testing and monitoring.
• Continuously evaluate emerging AI tools and technologies. Key Performance Indicators (KPIs)
• Accuracy of AI models (invoice extraction, classification, validation)
• Reduction in manual processing and exception rates
• Deployment frequency and time-to-production for AI solutions
• System uptime and performance metrics (latency, throughput)
• Adoption rate of deployed AI tools
• Reduction in operational costs and processing time
• Code quality metrics and defect rates
• Number of successful AI features released Tools/Environment
  • RealPage UEM (AP Extract, Bill Pay)
  • vendor portals, ticketing/case systems
  • MS Excel/Word/Outlook, internal scorecards & dashboards
• Tools / Environment
  • Programming: Python, JavaScript/TypeScript, SQL
  • AI/ML: OpenAI, LangChain, LlamaIndex, Hugging Face
  • Architectures: RAG, vector databases (Pinecone, FAISS), agent frameworks
  • Cloud: AWS, GCP, Azure
  • DevOps: Docker, Kubernetes, CI/CD pipelines (GitHub Actions, Jenkins)
  • Databases: PostgreSQL, NoSQL
  • Version Control: Git
  • Monitoring: Datadog, Prometheus

Work Environment

• Fast-paced, transformation-centric operations environment
• Cross-functional work setting involving Operations, Product, Technology, Finance, HR, and Process Excellence teams
• Hybrid collaboration (US-based leaders + PH operations)
• High exposure to executive leadership, strategy teams, and governance bodies
• Requires ability to manage multiple projects, deadlines, and workstreams simultaneously 
• Strong culture of continuous improvement, innovation, and data-driven decision-making
• Utilizes AI tools across daily workflows for research, reporting, and optimization 

Required:

Education 

• Bachelor’s degree in Computer Science, AI, Data Science, or related field
• Advanced certifications in AI/ML or Cloud preferred Experience
• 5+ years in software engineering or data science
• 2+ years working with Generative AI / LLMs
• Experience delivering production-grade AI applications Technical & Professional Skills
• Strong coding skills in Python, JS/TS, and SQL 
• Expertise in prompt engineering and LLM optimization 
• Experience with RAG, embeddings, and vector search
• Knowledge of system design, APIs, and microservices
• Cloud-native development and DevOps practices
• Strong debugging, testing, and performance optimization skills Preferred Skills / Abilities
• Experience with invoice processing, OCR, or document AI
• Familiarity with Utilities or Property Management domain
• Experience with agentic AI systems and autonomous workflows
• Ability to translate business needs into technical solutions
• Strong collaboration and communication skills

Physical Demands and Working Conditions 

• Hybrid/Onsite 
• US Night Shift Working Hours
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds.