Amazon Operations Specialist

Amazon Operations Specialist, are you there?

Hey there! We're looking for a Amazon Operations Specialist for a UK-based consumer products company specialising in gifts, homeware, and seasonal products. If you have hands-on experience with Amazon Vendor Central, strong attention to detail, and the ability to manage product listings, compliance issues, and marketplace operations across multiple countries, keep reading!

100% Remote
Salary in £1,350 GBP/month
Philippines - Reporting to 9:00AM - 6:00PM UK Time Zone
Full Time | Independent Contractor (Direct Hire)

About our client
Our client is a UK-based consumer products company offering a wide range of products for gifting, entertaining, and celebrations. With an established presence across the UK, Europe, and the US, the company sells through independent retailers, supermarkets, and online marketplaces, with Amazon accounting for the majority of its marketplace sales. The team is looking to strengthen its Amazon operations to improve listing quality, maintain compliance, and unlock growth across its international product catalogue.

About RunRemote
Our mission is to help connect the top-rated remote talent with the world's best job opportunities. Our key markets and clients are located in the US, AUS, UK & Canada just to name a few. All of our roles are full-time and 100% remote, cutting out the daily commute, and providing top-rated talent with the best job opportunities, all from the comfort of their home.

In your day-to-day, you will:

• Manage and maintain product listings in Amazon Vendor Central across the UK, Germany, France, Italy, Spain, and US marketplaces.

• Monitor Amazon Vendor Central dashboards and internal reporting tools to identify listing errors, compliance issues, and outstanding tasks.

• Review and update product titles, descriptions, bullet points, keywords, and other listing attributes to maintain high Item Data Quality (IDQ) scores.

• Monitor product availability reports and identify issues affecting listing status, product visibility, and account health.

• Investigate and resolve suppressed, inactive, or incomplete product listings to minimise disruption to sales.

• Monitor Buy Box issues and help identify and resolve problems affecting product visibility and availability.

• Manage Amazon compliance requirements and deadlines, ensuring potential listing removals are addressed promptly.

• Raise, manage, and follow up on Amazon support cases relating to listing errors, compliance issues, and other operational concerns.

• Handle copyright claims and report unauthorised copies of the company's products through the appropriate Amazon processes.

• Maintain accurate product information and ensure listing updates are completed consistently across all relevant marketplaces.

• Create and update A+ Content using company-provided product imagery and assets.

• Use AI tools, including ChatGPT and Claude, where appropriate to support content improvement and operational tasks.

• Prioritise listing maintenance across the wider product catalogue, ensuring products receive consistent attention and issues are identified before they affect performance.

• Communicate progress, flag recurring issues, and escalate complex cases to the appropriate team member when needed.

Skills you have:

• At least 5 years of relevant Amazon experience, preferably in e-commerce or wholesale import/export.

• Strong hands-on experience with Amazon Vendor Central, including product listing maintenance, case management, and troubleshooting listing errors, suppressed products, catalogue issues, and compliance problems across multiple international marketplaces.

• Proficiency in Amazon Seller Central and a clear understanding of its differences from Vendor Central.

• Strong knowledge of product listing optimisation, including titles, descriptions, bullet points, keywords, product attributes, data quality, A+ Content, and IDQ score improvement.

• Experience monitoring Amazon compliance requirements, account health, product availability, Buy Box issues, and copyright-related concerns.

• Experience using internal dashboards, reporting tools, or data connections to monitor listing performance and prioritise issues.

• Excellent attention to detail, with the ability to maintain accurate and consistent product information across multiple marketplaces.

• Strong organisational and time-management skills, with the ability to follow established processes, manage multiple priorities, work independently, and meet deadlines.

• Patience and persistence when handling repetitive tasks, complex cases, and platform-related issues.

• Sound judgement when communicating with Amazon support, particularly regarding compliance and copyright matters.

• Effective communication skills, with the ability to collaborate with a UK-based team and provide regular updates on tasks and outstanding issues.

Skills that will make you stand out:

• Experience in consumer products, gifts, homeware, or other businesses with large product catalogues.

• Experience using AI tools such as ChatGPT and Claude to support product content and operational workflows.

• Ability to identify recurring operational issues and recommend process improvements.

You'll be entitled to:

• 100% remote work setup

• Great opportunities for career growth

• Opportunity to work in an amazing environment