Amazon Reimbursement Specialist

Job Description

PriorityChef is a growing kitchenware brand focused on creating high-quality, thoughtfully designed products for home cooks and everyday use. As we scale, protecting our margins through precise inventory reconciliation and reimbursement recovery is critical to our profitability. We are bringing this function fully in-house to accelerate recovery timelines, reduce vendor costs, and build institutional knowledge.

We are looking for a detail-obsessed Amazon Reimbursement Specialist to own end-to-end recovery of funds owed to Priority Chef by Amazon FBA. This includes lost and damaged inventory, customer returns, warehouse discrepancies, inbound shipment shortages, and fee errors. You will work directly in Seller Central and our internal reporting tools to identify, file, and follow up on reimbursement cases every single day — not once a month.

Responsibilities

• Audit FBA inventory daily to identify discrepancies: lost units (inbound/outbound), warehouse damages, customer return failures, and fee corrections
• Open, track, and escalate reimbursement cases in Amazon Seller Central across all claim types: CustomerReturn, Damaged_Warehouse, Lost_Warehouse, Lost_Inbound, Lost_Outbound, CustomerServiceIssue, ReturnAdjustment, FeeCorrection
• Monitor case statuses and follow up aggressively until resolved — no case left stale
• Reconcile units found (added back to inventory) against units reimbursed to avoid double-counting and ensure net recovery accuracy
• Maintain a live reimbursement tracker by claim type, unit count, dollar amount, and case status
• Produce weekly and monthly summary reports (by reason code and total recovery) for leadership review
• Identify patterns in loss drivers and surface findings to the operations team to reduce future exposure

Must Have:

• 1+ years of hands-on Amazon Seller Central experience, with direct FBA reimbursement case management
• Strong understanding of Amazon FBA inventory flow: receive, store, pick/pack, ship, return
• Proficiency in Excel or Google Sheets (pivot tables, VLOOKUP/INDEX-MATCH, data reconciliation)
• High attention to detail — you catch the $0.01 discrepancy and the 428-unit gap
• Proactive communicator: you surface issues before they become problems
• Ability to manage a high volume of open cases simultaneously without losing track

Benefits:

• FULL TIME REMOTE Work
• Required 4hr overlap hours with Bangkok Time (other 4 hrs flexible)
• $1,000 per month
• Paid leave and additional perks
• Opportunities for continuous learning and growth, especially in e-commerce

Recruitment Process:

• Aptitude and Personality Test
• Excel Task
• Screen Recorded Amazon Task
• Video Interview with Operations Manager
• Video Interview with CEO