AMS Service Delivery Manager_ SAP managed services/AMS _Cebu

Job Description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking for AMS Service Delivery Manager who has proven track record in IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Title: AMS Service Delivery Manager_ SAP

Job Type: permanent

Work mode:Can do shift work – can work on any timezone

Location: Cebu

To qualify for the role, you must have:

• Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
• At least 9 years working experience (with experience in a leadership role focused on application management)
• Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles
• 9-12 years of extensive experience in service delivery management and client management for SAP engagements working with various regions in a global setting
  Experienced in managing large teams focused on application management
  Pre-sales exprience on SAP managed services/AMS preferred but not required
  Can do shift work – can work on any timezone
• Proven track record of successfully managing large scale applications in a complex, multi-platform environment
• Extensive experience in service delivery management and client management working with various regions in a global setting
• Depth of experience in setting up, growing, transforming, and delivering application management teams
• Strong leadership and team building skills with the ability to inspire and motivate teams to achieve excellence
• Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders at all levels in the organization
• Strong client management, analytical and problem-solving skills with ability to think strategically and make data driven decisions
• Relevant Service Delivery Certifications (ie. ITIL, PMP, etc)

Key Responsibilities:

Team Leadership

Lead and mentor the entire Application Management team fostering culture of collaboration, innovation and continuous improvement

Enable growth and development of the Cebu Location across competencies for TechOps

Business Development

Identify and pursue new business opportunities contributing to revenue growth and market expansion within GDS and across client

Work with pursuit and client’s member firms to create solutions with compelling value propositions for clients in the area of Application Management

Develop business case, business KPIs and Benefits Realization plan and measure KPIs

Technology Excellence

Stay ahead of new technologies, industry best practices and market trends to hone the skills and capabilities of the competency

Drive adoption of new technologies and methodologies

Understand current IT environment and industry IT Trends to identify the engagement and client service issues

Client Engagement

Collaborate with clients to understand their business needs and challenges

Foster strong client relationships ensuring client satisfaction and delivery success through management and leadership of large scale engagements and projects with ability to run client status meetings, escalation management discussions and deliver executive level presentations that drive actions and decisions

What we look for

A team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment

An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name: Seema Verma

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement:

We take your personal data protection seriously and adhere to both EU and local data protction regulations.

Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.

Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants.